Key skills
ServiceNowAgileCommunicationTime Management
About this role
A1FED is seeking a highly motivated and versatile professional for the combined role of Analyst and Trainer. The ideal candidate will support an IT investment and portfolio management initiative by gathering requirements, testing systems, and delivering training materials to end-users.
Responsibilities:
- Collaborate with business stakeholders to gather and refine requirements
- Develop process documentation, user stories, and business workflows
- Support configuration decisions aligned with best practices in IT portfolio and financial management
- Develop and execute test plans and test case scenarios
- Validate system functionality, reports, and dashboards
- Identify and track defects, and support remediation efforts
- Design and deliver training materials, including user guides, video walkthroughs, and SOPs
- Facilitate virtual and live training sessions for end-users and stakeholders
- Provide ongoing user support and promote platform adoption
Requirements:
- U.S. Citizenship OR Permanent Resident
- Active Public Trust or higher clearance
- 3+ years of experience as an Analyst, Tester, Trainer
- Experience documenting functional and technical requirements into User Stories and Expected Results
- Experience developing Test Plans, test cases, and tracking issues
- Demonstrated ability to test systems against documented requirements
- Design and deliver training materials, including user guides, video walkthroughs, and SOPs
- Facilitate virtual training sessions for end-users and stakeholders
- Extremely well-developed organizational, time management, and analytical skills
- Strong attention to detail and documentation skills
- Excellent communication skills with the ability to simplify complex technical information
- This position allows you to work remotely from within the United States only
- Ability to work 8 AM to 5 PM EST
- Ability to work independently in a remote team environment
- Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Teams)
- Ability to work effectively in a remote, collaborative environment
- Hands-on experience with ServiceNow Strategic Portfolio Management (SPM)
- Familiarity with Proven Optics CPIC or TBM applications
- Familiarity with Agile or SAFe delivery methodologies
- Experience using ServiceNow Dev/QA/Test environments
- ServiceNow certifications
- Strong understanding of IT portfolio management, capital planning, or IT financial management