Customer Service Representative (Remote)

Spade Recruiting is a recruitment and staffing organization focused on connecting talented individuals with rewarding career opportunities. They are seeking an Entry Level Customer Service Representative who will assist clients with benefit programs, manage appointments, and provide excellent customer support in a fully remote work environment.

Responsibilities:

• Contact individuals who have requested information about benefit programs
• Schedule and confirm virtual appointments with clients
• Provide clear explanations regarding available services and next steps
• Answer customer questions professionally and accurately
• Assist clients with completing online forms and updating information
• Maintain accurate and organized client records
• Conduct follow-up communications to ensure client satisfaction and engagement
• Use online systems and digital tools to manage daily tasks and workflows
• Participate in virtual training sessions and team meetings
• Deliver a positive customer experience through professional communication and support

Requirements:

• High school diploma or equivalent preferred
• Ability to work remotely with a reliable internet connection
• Strong verbal and written communication skills
• Professional and customer-focused attitude
• Ability to work independently and manage time effectively
• Strong organizational and multitasking abilities
• Basic computer and internet navigation skills
• Dependable, self-motivated, and detail-oriented
• Willingness to participate in training and ongoing development
• Customer Service
• Communication Skills
• Appointment Scheduling
• Client Relationship Management
• Data Entry and Record Keeping
• Time Management
• Organizational Skills
• Active Listening
• Problem-Solving
• Basic Computer Proficiency
• Email and Virtual Communication
• Attention to Detail
• Team Collaboration
• Adaptability and Flexibility
• Self-Motivation
• Professionalism
• Previous customer service, administrative, appointment-setting, or client support experience is helpful but not required