Product Assurance Engineer

Ferguson Enterprises, LLC is a Fortune 500 company that provides quality supplies across various industries. They are seeking a Product Assurance Engineer to support product quality and compliance efforts, ensuring products meet market and legal requirements and facilitating improvements to products and processes.

Responsibilities:

• Work with other engineers and analysts on a cohesive team to accomplish goals and proactively drive product quality and compliance from the inception stage
• Manage larger projects within Product Assurance which require cross functional coordination within Ferguson groups, as well as outside the organization
• Offer outstanding customer service to internal and external customers with product assurance related issues. Develop benchmarks, reporting, and analysis for specific product categories
• Ensure processes such as vendor onboarding (Stage Gate) are followed at the product / sourcing inception stage so that product quality and compliance targets are met
• Monitor, document, and report product quality issues and draft product advisories and recalls
• Provide technical support to downstream customers by coordinating product inspections or product testing to support root cause analysis
• Participate in or lead vendor quality audits as needed and support inspections
• Work with vendors to implement corrective actions and develop product improvements
• Review nonconformance data and make data-driven decisions for best resolutions
• Lead the Own Brand certification program for specific categories, ensuring products are properly tested, labeled, and marked as required and are safe for consumer and contractor use in the market
• Work with third party certification and testing agencies to make sure specific Own Brand products are properly certified. Examples: UL, ETL, FM, CSA, ASME, NEC, ASTM, ANSI, MSS, NFPA, NSF, etc
• Research industry compliance regulations and policies at federal and state level
• Create and/or revise compliance policies and related documentation, including standard operating procedures, spec sheets, product certification databases, etc
• Communicate compliance policies and guidelines to category management, legal and designated departments

Requirements:

• Bachelor's degree is required with preference in an engineering field. Demonstrated quality assurance or compliance experience will be considered
• Experience with quality tools, such as six sigma, lean manufacturing, FMEA, and root cause analysis (8D, 5Why, etc.)
• Knowledge of industry compliance requirements including ASME, ASTM, ANSI, MSS, NSF, NFPA, CSA, ETL, NEC, DOE, CEC, Energy Star, UL approvals, etc
• Knowledge of Consumer Product Safety Commission (CPSC) rules, regulations, and processes regarding recalls
• Ability to analyze complex issues and produce working solutions
• Strong process orientation
• Ability to prioritize, multitask and manage deadlines
• Ability to handle stress and work well in a fast-paced environment
• Ability to work well independently and as a team
• Excellent communication skills (oral, written and telephone skills)
• Strong computer skills (Microsoft Office: Word, Excel, Power BI, PowerPoint)
• Effective listening and interpersonal skills
• Poise and maturity to interact with management, vendors, and customers
• Interact if needed with regulatory and certification agencies
• Support and enforce corporate policies and initiatives
• ASQ Certification(s) is a plus: CQE, CQA, CQPA, or CMQ/OE