Implementation Project Manager - Remote

Genesis10 is currently seeking a Client Implementation Project Manager for a Remote position with a Major Healthcare Company. The role involves overseeing all aspects of client implementations in the Commercial and TPA market, focusing on managing implementation objectives through a defined project management approach to support strategic growth in the PBM industry.

Responsibilities:

• Manage and lead new Commercial and TPA market implementations
• Develop detailed work plans, schedule estimates, resource plans, status reports, and implementation priorities
• Direct and coordinate the teams of operations, business, product, and technical contributors to ensure the on-time and successful delivery of properly scoped high-quality project requirements
• Ensure factual, timely, and quality implementation tracking, analysis, reporting, and communication strategies are utilized using established policies & procedures
• Responsible for leading complex workstreams which could include Operations Readiness (Member Services/System Access & Training/Vendor Transition/Reporting/Pharmacy Helpdesk) and Eligibility
• Ensure Service Now (SN) automated workflow tool updates are timely and meet QA standards to ensure 100% accuracy per timeline for each implementation
• Review deliverables and ensure adherence to quality standards, implementations, and team performance measurements
• Obtain signoffs on all deliverables from key internal & external project stakeholders
• Recommend and take necessary actions to direct the analysis and solutions of problems; escalate when needed
• Ensure developed solutions match Client requirements
• Partner with Account Management to ensure all implementation items are tracked, documented, and closed in agreement with the client intent
• Lead cross-functional quality initiatives centered on improving the implementation process

Requirements:

• Bachelor's Degree (or equivalent experience)
• 2+ years of experience in PBM or the pharmacy industry
• 2+ years of Implementation or large healthcare project management experience
• Experience in influencing internally and externally, driving cross-functional collaboration, and negotiating solutions
• Independent contributor with the ability to multi-task, work with leaders and ensure client satisfaction
• Must be willing to work through year-end holiday season (Christmas week/NYE/New Year's Day) as necessary to address client go-live issues and support cross-functional teams