Business Systems Analyst

Quench USA, Inc. is dedicated to transforming water services to enhance lives and protect the environment. The Business Systems Analyst will bridge business needs with technical solutions, focusing on systems analysis, requirement gathering, and process improvement to optimize user experience within Quench’s application ecosystem.

Responsibilities:

• Lead the elicitation and prioritization of complex business and technical requirements for both incremental improvements and transformational change initiatives
• Lead system analysis, including writing functional and technical specifications
• Collaborate on systems design and architecture, including user interface design, prototyping, data modeling and solution configuration techniques
• Develop and maintain a comprehensive view of current state processes, systems and performance metrics within assigned departments; proactively identify inefficiencies, risks and improved opportunities
• Serve as a trusted partner and strategic advisor to senior leaders within assigned departments, including understanding their organizational goals and actively contributing to their operational initiatives
• Stay updated on industry trends, regulatory requirements, and emerging financial technologies to recommend best practices and innovative solutions
• Oversee the documentation, and continuous improvement of complex business processes, ensuring solutions meet Stakeholders needs and are efficient and aligned with enterprise standards and compliance requirements
• Coordinate training activities with business partners to guide employee proper usage of the systems
• Serve as the functional product owner, working with enterprise stakeholders to drive application/technology solutions and related business processes
• Contribute to project delivery by supporting project activities in scope definition, milestone tracking and risk mitigation strategies
• Identify and champion opportunities for process and system optimization, leveraging data-driven insights and industry best practices. Drive continuous improvement initiatives that deliver measurable business outcomes
• Partner with IT and business leadership to shape and prioritize the organizational roadmap, ensuring that business analysis efforts are aligned with strategic objectives and deliver maximum value
• Provide consulting services to business partners to foster innovation; identify new opportunities to maintain a competitive edge

Requirements:

• Minimum of 5 years Business Systems Analyst experience
• 4 year degree in related field (or relevant experience)
• Solid technical knowledge of application systems and processes, including Salesforce
• Experience in systems architecture, designing workflows and writing technical specifications
• Strong analytical and problem-solving skills as well as time management skills
• Prior experience working in or with Salesforce
• Knowledge of agile best practices for requirements gathering and process mapping
• A fast learner with an analytical growth mindset, curiosity and attention to detail
• Excellent written and verbal communication skills, including technical writing
• Takes initiative and is innovative
• Mature presence and poise to engage with senior leadership
• "Quenchy" - a collaborative team player with a positive outlook and attitude – company and team first
• Prior consulting experience
• Experience with Service Max, Zuora & Certinia
• Familiarity with SQL and/or PowerBI
• IIBA or PMI-PBA certified