Customer Service Account Specialist

UL Solutions is seeking a detail-oriented Customer Service Account Specialist to support operational and data integrity initiatives. The role involves reviewing data inputs, validating information accuracy, and classifying data while collaborating with cross-functional teams to ensure high-quality data and operational excellence.

Responsibilities:

• Proactively manages specifically designated projects consistent with each customers expectations
• Includes meeting with internal staff and the customer to ensure seamless execution of the project, providing regular status updates (including failures) during all phases of the project life cycle, and resolving problems in an expedient, professional and courteous manner
• Actively coordinates with all facets of the organization to resolve complex customer issues, including complaints, invoice issues, open follow-up items, etc
• Keeps the involved organizational elements current on the project status
• Actively participates in teams to continuously improve and drive quality into ULs service to the customer
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices
• Perform other duties as directed

Requirements:

• Higher Secondary Education (High school diploma) or equivalent; some University education desired, plus generally four years of Customer Service experience
• Demonstrated experience managing multiple projects and tasks successfully
• Excellent problem solving and negotiation skills to resolve complex problems for customers
• Demonstrated ability to work effectively as part of a diverse team