Developer II — Salesforce Integration (Tier 2 Security Clearance)

M&S Consulting is a company focused on delivering strategic process and technology solutions to enterprise organizations across the US. They are seeking a Developer II to develop, prototype, and test Salesforce CRM integration solutions for a federal contact center program, while also independently resolving production support issues and contributing to the design of scalable technical solutions.

Responsibilities:

• Develop, test, debug, implement, and document moderately complex Salesforce integration programs
• Develop and prototype solutions supporting Salesforce integration with the cloud-based contact center platform, including IVR and Knowledge Management systems
• Support CTI integration to display caller-relevant information and enable screen pop functionality in the CRM
• Research and analyze existing systems and program requirements
• Resolve production support problems independently
• Create interfaces for data capture, table population, and application code development
• Conduct quality assurance activities including peer reviews
• Support UAT and go-live activities
• Attend scheduled and ad hoc meetings as required
• Adhere to established milestones and project deadlines

Requirements:

• Bachelor's degree in Computer Science or related field (equivalent combination of education and experience considered)
• 3–5 years of relevant professional experience; minimum 4 years of experience within the scope of the contract
• Proficiency in Salesforce architecture, integration patterns, and APIs
• Experience with contact center technologies and integration platforms
• Current Tier 2 Security Clearance (formerly NACI) required at time of engagement
• Hardwired internet connection via ethernet cable required
• Minimum 25 Mbps download / 5 Mbps upload internet speed
• Private, secure work area
• All sensitive information must be kept private and secure at the remote location