Program Manager Infrastructure Managed Services
Chesapeake, Virginia, United States of America
Contract
1 week ago
Key skills
LeadershipRisk ManagementStrategic PlanningResource PlanningCommunication
About this role
- 10+ years of experience in Program Management, Infrastructure Services, and Managed Services delivery within large enterprise environments.
- Lead end-to-end delivery and governance of Infrastructure Managed Services programs, ensuring alignment with business objectives and service level agreements (SLAs).
- Manage multiple infrastructure workstreams including Data Center Operations, Cloud Services, Network Infrastructure, End-User Computing, Server Management, and IT Operations.
- Establish program governance frameworks, track KPIs, risks, dependencies, budgets, and delivery milestones across infrastructure initiatives.
- Collaborate with business stakeholders, IT leadership, vendors, and service providers to ensure successful program execution and operational excellence.
- Drive service delivery reviews, performance management, incident governance, problem management, and continuous service improvement initiatives.
- Manage infrastructure transformation programs including cloud migration, modernization, automation, and operational optimization projects.
- Oversee vendor management, contract governance, resource planning, and third-party service delivery performance.
- Lead risk management, compliance, audit readiness, business continuity, disaster recovery planning, and infrastructure resilience initiatives.
- Provide executive-level reporting, stakeholder communication, strategic planning, and leadership to ensure successful delivery of complex infrastructure programs.