Senior Product Designer

Otis Elevator Co. is a leading global company in the elevator and escalator manufacturing industry. They are seeking a Senior Product Designer to enhance user experience for their customer-facing digital products and enterprise software platforms, requiring collaboration with cross-functional teams to drive design efforts from discovery to delivery.

Responsibilities:

• Lead end-to-end product design activities from discovery through delivery
• Partner closely with Product Managers and Engineering teams to understand customer needs, business objectives, and technical constraints
• Conduct user research, stakeholder interviews, workflow analysis, and usability evaluations
• Translate complex business requirements into intuitive user experiences
• Create user flows, information architecture, wireframes, prototypes, and high-fidelity designs
• Facilitate design reviews, workshops, and cross-functional working sessions
• Contribute to and evolve design systems, interaction patterns, and UX standards
• Define success criteria for design initiatives in partnership with Product Management
• Use qualitative and quantitative data to evaluate product performance and identify improvement opportunities
• Monitor adoption, usability, engagement, and customer feedback metrics to inform design decisions
• Collaborate with Product and Engineering teams to continuously improve product usability and customer outcomes
• Collaborate effectively within distributed and global teams
• Contribute to the design of AI-enabled user experiences, workflows, copilots, and productivity tools
• Evaluate opportunities where AI can improve user efficiency, reduce friction, and create customer value
• Understand emerging AI design patterns, opportunities, and limitations
• Stay informed about advancements in AI and their impact on enterprise software experiences

Requirements:

• Bachelor's degree in Design, Human-Computer Interaction (HCI), Product Design, Psychology, Computer Science, Information Systems, or a related field, or equivalent professional experience
• 6+ years of professional experience in Product Design, UX Design, Interaction Design, or related disciplines
• Demonstrated success designing enterprise software, SaaS platforms, or complex B2B products
• Proven experience working in complex environments involving dense data, multi-user workflows, administrative tools, or operational systems
• Strong product thinking and problem-solving capabilities
• Ability to independently drive discovery and translate research insights into product and experience decisions, rather than simply validating existing assumptions
• Experience partnering directly with Product Management and Engineering teams throughout the product lifecycle
• Ability to challenge assumptions, facilitate productive discussions, and influence product decisions through research, data, and strong communication
• Experience defining, measuring, and communicating UX metrics tied to customer and business outcomes
• Experience using product analytics, customer feedback, and usage data to inform design decisions
• Strong communication and presentation skills with the ability to clearly articulate design rationale to Product, Engineering, and business stakeholders
• Fluency in Figma, including prototyping, component libraries, and design system contribution
• Solid understanding of accessibility principles and experience designing inclusive experiences
• Ability to work independently with minimal day-to-day direction in a cross-functional environment
• Experience with AI-enabled products, conversational interfaces, automation workflows, or machine learning-powered experiences
• Experience designing enterprise AI experiences, decision-support tools, or productivity-enhancing workflows
• Experience supporting global products and distributed teams
• Experience contributing to or maintaining design systems at scale
• Portfolio demonstrating end-to-end product design work, including discovery, problem framing, interaction design, and measurable outcomes