Senior Human Resources Business Partner, Ops

Upstart is a leading AI lending marketplace that aims to reduce the cost and complexity of borrowing for all Americans. The Senior HR Business Partner will support day-to-day business and organizational priorities across Operations and Risk teams, providing hands-on support in areas such as coaching, performance management, and employee relations to ensure high-performing teams.

Responsibilities:

• Advise and consult with managers and leaders as they continue to scale. From org design, to talent development, act as a trusted thought partner and coach
• Partner with managers to identify high performers and help them grow with Upstart; and to work through low performance management to maintain our high performance bar
• Oversee and resolve employee relations issues of varying complexity by conducting thorough and objective investigations, interpreting and applying Upstart policy and making recommendations
• Build relationships with managers to ensure their confidence and trust in the HR team; offer practical guidance and tools to improve manager effectiveness
• Support core HR programs, processes and initiatives such as performance cycles and employee engagement surveys
• Be an adaptable problem solver, liaising between the HRBP team and the business to achieve the best outcomes for the organization. Provide thoughtful and appropriate counsel, striking a balance between long and short term business needs

Requirements:

• BA/BS degree or equivalent professional experience
• 6-10+ years of Human Resources experience (HRBP, HR generalist, employee relations)
• Strong communication and stakeholder management skills, with the ability to build trust across a range of leaders and employees
• Ability to navigate ambiguity, complex interpersonal dynamics, and change with sound judgment
• Demonstrated judgment in identifying when to escalate issues and how to partner effectively to resolve them
• High emotional intelligence and ability to handle sensitive and confidential situations with professionalism
• Experience supporting performance management processes and employee relations matters
• Familiarity with people analytics and HRIS systems, with the ability to use data to inform decisions
• Track record of building effective relationships across teams and levels to drive business outcomes
• Strong bias for action, with a high level of ownership, integrity, and accountability