Business Solutions Analyst III (Guidewire) - Remote

CSAA Insurance Group, a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. They are seeking a Business Solutions Analyst III with Guidewire experience to work directly with stakeholders to define, document, and drive business requirements for technology and process changes.

Responsibilities:

• Maintain a standardized approach to key responsibilities in alignment with enterprise best -practices; monitor the execution of business analysis activities, ensuring alignment with project goals and interested party needs
• Utilize appropriate methods for gathering and documenting requirements; and communicating scheduling and timelines to project/program manager for overall project plan
• Support stake-holder engagement efforts (e.g., interviews, workshops) to elicit business and data requirements. Partners closely with business stake-holders and subject matter experts to understand business context – problem, current state, desired future state, objectives, business needs and impacted user groups
• Under limited supervision, document business requirements, using the appropriate technique (i.e., customer journeys, business context diagram, process flows, use case model, conceptual data models, SMART requirements)
• Translate business requirements into functional design specifications
• With guidance, identifies key data inputs and required flows across multiple systems in alignment with data center of excellence expectations
• As needed, in collaboration with SMEs, create current and future state system process journey maps, considering system flows and data streams
• With some leadership support, manage the requirements throughout the project lifecycle, facilitating validation, prioritization, approval, and traceability (from initiation through delivery)
• Manage requirements change process, ensuring that changes are properly communicated, documented and assessed for impact and risk
• Partner with data experts in center of excellence to validate feasibility of proposals
• With business stake-holder, facilitate requirements review and obtain approval, if needed. Ensure shared understanding of requirements across business and IT partners
• Prepare business validation (UAT) plan
• Plans, manages and may complete testing of application, system and/or process changes/upgrades at key phases of development, including writing test plans, developing test cases with expected results, and scheduling tests in concert with testing leads in IT
• Partners with data group to execute testing of process for data components
• Support business users in performing business validation
• Review test results and support issues resolution in alignment with business stake-holders

Requirements:

• 4+ years business systems analysis experience
• Bachelor's degree in related area or an equivalent combination of education and experience or BSA Certification
• Knowledge of insurance business (e.g., Personal Lines, Commercial Auto and Claims, Operations)
• Proficient knowledge and experience using diagramming techniques tools (e.g., UML, Visio, Lucidchart, draw.io, iGrafx, Miro)
• Guidewire, Pricing tools
• Knowledge of structure testing methodology, project lifecycle methodologies, SDLC and project management practices
• Detailed technical knowledge of a group of interrelated systems and their business functions insurance systems and pricing algorithms
• Understands the software development approach being used and define how the requirements development will be conducted (e.g., elicitation, analysis, specification and validation)
• User level knowledge of all systems utilized by division/team
• Proficiency in data analysis tools and methodologies
• Knowledge of software development lifecycle methodologies
• Ability to develop an understanding of data relationships among various systems within assigned functional area
• Knowledge of data produced by systems, its uses, sources and meaning for decisions. Ability to run queries across platforms and provide analytics on the results
• Strong collaboration skills across divisions and functions, including end users, developers, testers, and analysts
• Strong oral and written communication skills to translate business needs into formal requirements that can be understood by IT partners
• Able to communicate basic training expectations for testing
• Demonstrated learning agility to adapt to evolving technology needs
• Guidewire Certified Analyst
• 2 – 3 years Insurance industry experience
• Experience supporting large transformations, enhancements, vendor system implementations, or reporting and conversion projects
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc