Group Manager, Product Design

ServiceTitan strives to be the best place for its employees, focusing on innovative solutions in the home services industry. They are seeking a hands-on Group Manager, Product Design to lead and mentor a high-performing design team, contribute to product strategy, and enhance user experiences through effective collaboration and AI tools.

Responsibilities:

• Hire, train, and mentor a high-performing team to execute our product vision and strategy with measurable business impact
• Lead design projects of significant scope across vision, strategy, and execution
• Build lean standards and processes that balance quality, capability, and speed
• Contribute to product strategy and roadmaps in service of company objectives
• Use AI tools fluently — from rapid prototyping and generative exploration to shipping faster, higher-quality work
• Partner effectively with teams in the US and across time zones, bringing strong async communication and a collaborative, low-ego working style
• Build relationships across Product, Engineering, Marketing, and Data Science to deliver cohesive, inclusive user experiences
• Own key UX artifacts — user journeys, personas, UX measurement, and more
• Drive accessibility through inclusive design, awareness, and innovation

Requirements:

• 5+ years of experience in a SaaS or enterprise environment
• Experience leading and managing a 3–10 person design team or groups of teams
• Hands-on familiarity with AI-assisted design tools (e.g. Figma Make, Claude, Cursor, or similar) and a curiosity to keep evolving your practice as the tooling does
• Demonstrated ability to deliver high-quality design output at scale, measured through both quantitative and qualitative methods
• A strong coach and leader — direct with feedback, dedicated to your team's growth, and able to foster healthy design culture across the org
• Strong communicator and collaborator across multi-disciplinary, globally distributed teams with the ability to manage senior stakeholder expectations