Customer Service Representative – Havana, IL

ADM is a global leader in human and animal nutrition, dedicated to unlocking the power of nature to provide nutrition worldwide. The Customer Service Representative will maintain relationships with customers and manage various aspects of customer accounts, including order entry, invoicing, and issue resolution.

Responsibilities:

• Work in a busy, customer service-oriented environment
• Flexible and ability to prioritize tasks
• Partner with the Commercial Team to maintain excellent relationships with customers
• Interact with customers regarding markets and documentation needs
• Enter and manage sales and purchase contracts
• Process invoices and monitor accounts receivable and accounts payable
• Researching and obtaining resolution of customer issues
• Effectively manage positive relationships with ADM Assets, ADM Technical Team and Shared Services
• Cross training on all CSR responsibilities
• Other reasonable tasks as assigned by supervisor
• Produce settlements, checks and delivery sheets for customers/grain producers daily using grain accounting software system

Requirements:

• Willing to work harvest hours when required. This includes some weekends
• Ability to multi task is crucial to being successful in this job. Must adapt and perform consistently in a dynamic environment
• Exceptional verbal and written communication skills to be utilized daily
• High regard for accuracy and attention to detail
• Ability to collaborate well in a team environment. Dedication to group goals and objectives and continually seek to improve
• Excellent organizational skills
• Efficient problem solver
• Ability to make moderately complex decisions which impact all aspects of the business
• Friendly and positive disposition
• Proficiency in Microsoft Excel, Word and Outlook required
• Ability to learn web based and other computer applications as needed
• Actively grow their knowledge of their customers business, grain marketing alternatives and market conditions
• Associates degree in accounting or business preferred or 2-4 years' experience with accounting and customer service
• Prefer 2-4 years of experience with customer service