Cloud Systems Engineer

11:11 Systems is a company focused on cloud operations, and they are seeking a Cloud Systems Engineer to support their ecosystem of x86 and Open Systems servers. The role involves providing technical support, life cycle management, and mentoring junior staff, while ensuring high customer satisfaction and compliance with service level agreements.

Responsibilities:

• Provide complete ownership and accountability of all responsibilities assigned regarding 11:11 System’s cloud and disaster recovery and systems servers
• Provide Technical support with a high degree of customer satisfaction by meeting Service Level Agreements (SLA) and process compliance
• Responsible for provisioning, environmental management, alert monitoring, and trouble resolution
• Provide an escalation point for customer problems, as well as junior level 11:11 Systems staff
• Provide training and mentoring to junior level 11:11 Systems staff regarding day-to-day operations and technical issues
• Assist in creation, updating and maintaining existing 11:11 Systems server and compute Infrastructure documentation, according to current standards
• Provide accurate, timely and professional responses to escalated customer tickets from support, ensuring a good customer experience
• Collaborate with other cross functional teams within the organization to shape the future roadmap of server product offerings
• Participate in Disaster Recovery test support
• Provide escalation support for Level 1-3 engineers
• Follow 11:11 Systems best practices for server management
• Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Requirements:

• Bachelor's or University degree in technical discipline or equivalent years of work experience required
• 3-5+ years of demonstrated technical, hands-on experience with Open Systems servers required
• Certifications as required or requested
• Expert level knowledge of VMWare Cloud Foundation (VCF)
• Extensive Windows, Linux and Unix operating systems knowledge and operating system management required
• Extensive knowledge and experience managing servers and server infrastructure required
• Extensive knowledge and experience using server management tools (iLo, vCenter, HMC) required
• Strong understanding of TCP/IP networking required
• Strong understanding of storage connectivity and storage networking required
• Must have leadership qualities, ability to foster a collaborative team approach, and the ability to interact well with front line staff and management
• Must be able to provide consultation and expert advice on systems related topics
• Must be legally eligible to work in the United States without visa sponsorship
• Experience with backup and disaster recovery concepts and solutions preferred
• Advanced scripting (PowerShell, shell scripting) knowledge a plus
• Understanding of routing and switching a plus
• Understanding of cloud-based infrastructure services, such as IaaS and DRaaS
• Experience working with global data center environments
• Excellent communicator, high energy, positive attitude, with an aptitude for professional growth