Customer Service Representative Remote

Shift: Sunday Thursday, 9:00 AM 5:30 PM

Responsibilities:

• Provide customer service support related to sales, promotions, installations, and communications.
• Handle customer inquiries, complaints, and claims professionally and efficiently.
• Maintain strong customer relationships and ensure customer satisfaction.
• Support customer education and communication initiatives.
• Assist with customer survey feedback and process improvement activities.
• Follow established procedures and guidelines to resolve customer issues.

Requirements:

• 2+ years of Customer Service experience.
• Strong communication and problem-solving skills.
• Experience handling customer inquiries, complaints, and escalations.
• Ability to work independently in a remote environment.
• Proficiency with customer service systems and Microsoft Office.