Sales Operations Business Analyst

Skillsoft is a global leader in AI-native skills management, empowering organizations and learners to thrive amidst change. The Sales Operations Business Analyst will drive operational efficiency through process management, analytics, and collaboration, utilizing technical expertise to support organizational goals.

Responsibilities:

• Collect, clean, and analyze sales and operational data from CRM and BI tools
• Develop dashboards and reports to track KPIs such as pipeline health, revenue growth, and forecast accuracy
• Conduct business analysis to identify process improvements and efficiency opportunities
• Maintain a deep understanding of business processes, systems, and data to support decision-making
• Create and deliver materials for business reviews and executive presentations
• Provide guidance and support for implementing new processes and systems
• Manage stakeholder relationships across the organization to ensure alignment and collaboration
• Participate in project planning and manage ad hoc initiatives
• Collaborate with cross-functional teams to streamline workflows and enhance productivity

Requirements:

• Bachelor's degree in Engineering, Mathematics, Computer Science, or related field
• 4+ years of experience in business analysis or business intelligence
• Strong analytical skills with proficiency in SQL, Excel, and BI tools (Power BI, Tableau)
• Knowledge of sales methodology and processes, including forecasting, pipeline management, and performance KPIs
• Experience with CRM systems (e.g., Salesforce, Dynamics)
• Excellent communication and interpersonal skills
• Ability to manage multiple projects and priorities in a fast-paced environment
• Strong problem-solving skills and creative thinking