Customer Service Agent/Travel Advisor - Remote

Skyrocket Roaming Travel Services is a travel agency based in Prescott, Washington, dedicated to delivering personalized service to travelers. As a Remote Travel Specialist, you will guide clients through their travel journey, ensuring a seamless experience by assisting with arrangements and addressing any challenges.

Responsibilities:

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner
• Support clients with booking modifications, cancellations, and special travel requests
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes
• Follow up with clients to confirm travel plans and gather feedback post-trip
• Address concerns with empathy and efficiency, ensuring client satisfaction

Requirements:

• Excellent communication skills—both written and verbal
• A background in customer service, ideally within travel, tourism, or hospitality
• High attention to detail, strong organizational habits, and a proactive mindset
• Tech-savvy and able to learn new systems and booking tools quickly
• A genuine enthusiasm for travel and helping others create memorable experiences
• Candidates Must be a Resident of the following countries: United States, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, France, Germany, Grenada, Guatemala, Honduras, Ireland, Israel, Italy, Jamaica, Mexico, Netherlands, New Zealand, Nicaragua, Panama, Peru, Portugal, Saint Kitts and Nevis, Saint Lucia, Spain, Sweden, Trinidad and Tobago, United Kingdom, Uruguay