Customer Service Representative (Remote)

Spade Recruiting is a growing organization dedicated to helping individuals access important benefit programs through exceptional customer support and service. They are seeking friendly and dependable individuals to join their remote team as Entry Level Customer Service Representatives, assisting clients with inquiries about available benefit options and ensuring they receive timely support.

Responsibilities:

• Respond to client inquiries in a professional and helpful manner
• Contact individuals who have requested information about available benefits
• Schedule and confirm virtual appointments
• Answer general questions and explain the process clearly
• Update client information and maintain accurate records
• Send appointment reminders and follow-up communications
• Assist clients with online forms and documentation
• Provide a positive customer experience throughout the process
• Participate in training sessions and team meetings
• Utilize online systems to manage daily activities and customer interactions

Requirements:

• Strong verbal and written communication skills
• Ability to work independently in a remote environment
• Strong organizational and time management abilities
• Comfortable communicating by phone, video, email, and online platforms
• Basic computer proficiency
• Positive attitude and willingness to learn
• High school diploma or equivalent preferred
• Customer service experience is helpful but not required