Mortgage Business Analyst

Infojini Inc is seeking a Sr. Business Analyst for their Year-End Platform Analytics & Transition Consultant role. This position involves providing analytical documentation and project support during the transition to a new servicing platform, enhancing operational readiness while managing workflows and tracking system-related issues.

Responsibilities:

• Develop working knowledge of the new servicing platform
• Assist in stabilizing workflows and tracking system-related issues
• Identify process gaps and document recommended improvements
• Perform structured data reviews and reconciliation support
• Assist with internal tracking reports and milestone monitoring
• Support exception identification and documentation under defined oversight
• Draft and maintain standard operating procedures, job aids, and workflow documentation
• Organize documentation repositories for future team onboarding
• Capture institutional knowledge to reduce platform dependency risk
• Track transition-related deadlines and deliverables
• Maintain issue logs, risk trackers, and action-item summaries
• Support structured communication across stakeholders

Requirements:

• 3–6 years in mortgage servicing, financial operations, system implementation, or regulated operational environments
• Strong analytical and reconciliation capabilities
• Advanced Excel proficiency (pivot tables, lookups, structured tracking)
• Exceptional organizational and documentation skills
• Ability to manage multiple deadlines and competing priorities
• Strong written communication and attention to detail
• Comfort working in regulated or compliance-driven environments
• EXCEL PROFICIENCY
• ORGANIZATIONAL SKILLS
• DOCUMENTATION SKILLS
• ANALYTICAL CAPABILITIES
• RECONCILIATION CAPABILITIES
• DEADLINE MANAGEMENT
• WRITTEN COMMUNICATION
• ATTENTION TO DETAIL
• COMFORT IN REGULATED ENVIRONMENTS
• PROCESS TRANSITION SUPPORT
• PLATFORM IMPLEMENTATION SUPPORT
• EXPOSURE TO REPORTING ENVIRONMENTS
• EXPOSURE TO COMPLIANCE ENVIRONMENTS
• Bachelor's Degree
• Experience supporting process transitions or platform implementations preferred
• Exposure to reporting or compliance environments a plus