Director, Product Management

Amwell is transforming healthcare through technology and innovation. They are seeking a Director of Product Management to oversee the strategy and performance of their Data portfolio, ensuring effective execution and measurable outcomes across various functions.

Responsibilities:

• Own the business area for Data and Outcomes - accountable for portfolio performance, value realization, and delivery outcomes
• Define and drive the multi-year roadmap and enterprise investment strategy including prioritization, sequencing, and tradeoff decisions that maximize data impact and ROI
• Define portfolio-level north-star metrics and KPI’s, ensuring investments translate into measurable customer value (outcomes, adoption, time-to-value, reliability, utilization)
• Build and maintain a portfolio operating plan: capacity allocation, headcount planning, vendor/tooling investment, and roadmap commitments
• Establish and run a product investment governance model (e.g., annual planning, quarterly reforecasting, business area reviews), ensuring transparency and accountability
• Develop business cases for new investments including market sizing, customer value, expected benefits, risks, and implementation plan
• Partner with Finance and Commercial leadership to own and report business outcomes tied to Data investments (e.g., revenue enablement, margin, retention impact)
• Serve as Amwell’s senior product leader for Health Plan data (population health, claims, eligibility, provider, risk, quality, utilization) and related outcomes frameworks
• Champion fluency and strategy around Health Plan data including claims, eligibility, provider, risk, quality, and utilization data
• Translate customer needs and requests into clear product strategies and holistic requirements that are scalable, repeatable capabilities (vs. one-off solutions)
• Consult on internal, cross-functional initiatives across Product, Clinical, Services, Engineering, and Sales leveraging industry acumen and expertise to optimize implementation feasibility and cost-to-serve
• Partner with Legal, Privacy & Security to manage data rights, regulatory constraints, and compliance considerations associated with product use
• Ensure successful delivery across multiple teams by setting clear priorities, removing blockers, and holding stakeholders accountable to commitments
• Evangelize data product strategy, roadmap, and investment priorities in customer meetings, executive briefings, and strategic sales conversations
• Serve as a key voice in enterprise customer engagements, building credibility and trust while shaping roadmap direction through disciplined discovery
• Ideate within multiple layers of the organization including leadership and working teams; tailor level of detail and message to audience
• Engage with customers and customer-facing teams to validate product strategy, direction, and build influential customer relationships
• Incorporate direct customer feedback and market insights into ongoing product discovery and roadmap evolution
• Build, lead, and develop a high-performing team of Product Managers; set expectations for Product rigor, accountability, and data driven decisions
• Uplevel broader Product team on customer data needs, industry trends, and translating data investments to customer value
• Operate as a hands-on product leader while directly managing and developing Product Managers
• Provide coaching, mentorship, and clear direction to support individual growth, strategic thinking, customer engagement, storytelling, and execution excellence

Requirements:

• 10+ years of experience in Product Management with demonstrated leadership in enterprise software products and data products
• Demonstrated experience owning portfolios and influencing executive investment decisions with market/customer-first thinking
• Demonstrated success defining and galvanizing teams around a multi-year vision and roadmap including establishing governance, prioritization frameworks, and measurable KPI's
• Extensive experience working directly with Health Plans in a software or analytics environment with deep fluency in payer data models (incl. eligibility, claims, population health, HEDIS/STARS, gaps in care, etc.)
• Strong understanding of healthcare data governance, regulatory requirements, and payer operating models
• Exceptional communicator with strong executive presence and the ability to synthesize complex concepts into clear, compelling narratives
• Proven track record of translating customer needs into successful product solutions and quantifiable outcomes
• Experience scaling data products from early concept to widespread adoption
• Deep knowledge of Product Management processes and lifecycle management
• Demonstrated people leadership – building, coaching, and scaling product teams