NG911 Administrative Specialist

We are looking for NG911 Administrative Specialist - Onsite for our client in Raleigh, NC

Job Title: NG911 Administrative Specialist

Job Location: Raleigh, NC

Job Type: Contract

Job Overview:

Requirement/Must Have:

• Strong administrative, organizational, and documentation skills.
• Proficiency in Microsoft Office 365 and collaboration tools (Teams, SharePoint, Excel, Word).
• Effective written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced, service-oriented environment.
• Strong attention to detail and ability to maintain accurate financial and operational records.

Responsibilities:

• Provide daily administrative support to NMAC Manager and Program Manager/Network Engineer, including scheduling, documentation, file management, P-care reconciliation, travel arrangement and calendar management.
• Maintain organized records and ensure administrative compliance with the State 911 Plan.
• Assist in preparing reports, correspondence, briefing materials, and presentations and MOUs.
• Support coordination of internal and external meetings, workshops, and PSAP-related engagements.
• Assist with tracking project milestones, follow-ups, and operational tasks required for statewide ESInet and NG911 support.
• Assist the Financial Analyst to the Board with accounting responsibilities specific to the 911 surcharge fee collection.
• Support accounts payable tasks as assigned, including processing invoices, tracking expenditures, and ensuring adherence to fiscal policies.
• Maintain financial documentation and organize revenue/expense records related to NG911 operations.
• Help monitor administrative components of NG911 projects and initiatives.
• Contribute to process improvements that enhance efficiency, organization, and service continuity.
• Collaborate with staff and stakeholders to maintain consistency with standards established by the State 911 Board.

Nice to Have:

• Experience supporting government, public safety, or emergency communications programs.
• Familiarity with NG911, ESInet, or PSAP operations.
• Background in accounts receivable/accounts payable or financial tracking.

Skills:

• Administrative & Organizational Skills scheduling, calendar management, file management, documentation, and records maintenance.
• Microsoft Office 365 Proficiency specifically Teams, SharePoint, Excel, and Word.
• Project & Task Tracking monitoring project milestones, follow-ups, and operational tasks.
• Multi-Priority Management handling concurrent administrative, financial, and operational responsibilities in a fast-paced environment.
• Process Improvement identifying and contributing to efficiency and organization enhancements.
• Stakeholder Collaboration working with staff, board members, and external partners to maintain program consistency.