Multi-Site Asset Protection Lead

Pay Range: $60,000-$65,000 annually

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here. 

About the team and position

The Safe & Secure Team helps to keep our 20,000+ associates, who work at our 200+ various locations, safe and secure every day. By collaborating with various Carvana teams, the Safe & Secure Team delivers strategic planning, operational risk program development, operational Safe & Secure processes, data analytics, inventory reconciliation and control, learning and awareness program support, and project management. In partnership with the Field and Operations Team, the Safe & Secure Support Team plays an integral function in delivering our mission to every associate at every site.

The Area Lead will be a part of the Field Safe & Secure Team providing execution of core Safe & Secure routines to deliver upon the team’s mission while providing support to Market Operations and Logistics partners. The Area Lead will work closely with teams and leaders in an assigned geographical area in supporting the safety of our people and the protection of our assets in a dynamic working environment. The Area Lead will be responsible for executing key tactics defined within the Safe & Secure/Market Operations Partnership Guide focusing on safety, physical security, environmental support, fraud resolution and other processes. This position will provide day to day on-site support in primarily high-risk locations within their assigned geographical area.  The ideal candidate possesses strong leadership, strong communication skills, quantitative rigor, ability to execute quickly and efficiently, and must be able to exercise independent judgment while working collaboratively with Carvana’s varied operational functions. Most importantly, the Area Lead will see their insights have an immediate, tangible impact every day in a disruptive and rapidly growing company. The position is field based and reports directly to the Area Manager, Field Safe & Secure.

What you’ll be doing

• Travel between sites in assigned geographical area according to risk level and on-site support needed. Determination of travel schedule to be done in collaboration with Area Manager.
• Availability to work non-standard hours, including evenings, weekends and holidays to meet business needs. Flexibility to respond to incidents at sites outside of standard business hours. 
• Helps troubleshoot scanning and inventory control concerns as they arise at all assigned locations. Lead efforts to track and reduce unit loss due to missing units, forcible removals, or fraud-related activity.
• Execution of Incident Management Program, focusing on sustainable awareness and effective preparedness. Key supporter in an emergency situation for sites. 
• In partnership with the Inventory Control team, supports execution of efforts relating to the identification and tracking of units taken “off lot,” to ensure effective inventory controls are in place.
• Execution of efforts relating to fraud mitigation to ensure adherence to downstream tactics and in support of overall unit loss reduction.  
• Champions a culture of safety by executing initiatives relating to incident reduction and leading by example. Ensures engagement of field teams through leading various EH&S and Safety compliance programs from training and implementation to application.
• Directly lead the processes related to our Safe & Secure Technology that supports the site. Ensure equipment is properly functioning, that issues are addressed, and that our processes relating to badge access, server room controls, monitoring alerts, and overall health of the program are running like a well oiled machine. 
• Ensure all “Aclaimant” incidents are properly recorded and system information is accurate and actionable. Complete after action reviews to determine root causes of reported safety incidents and make improvement recommendations to the Area Manager.
• Utilize data to assess the Safe & Secure business at the site reporting key wins and opportunities to the Area Manager. As directed, provides support to specific tasks that need to be completed to drive metric improvement. 
• Foster open and productive working relationships with other applicable company departments.
• Exercise prudent discretion regarding confidential and sensitive personnel information.
• Perform other duties as assigned.

Key Metrics

• Unit Loss tracking
• Completion percentage of EH&S Training
• Inventory Scanning percentage and scan frequency tracking
• Inventory reconciliation in partnership with Inventory Control Team
• Completion percentage of after incident Safety reviews and suggestions for improvement
• Safety incident reduction and root cause analysis
• Hauler safety observation completion
• Fraud unit reduction
• Improvement of Driver Safety Scores 

What you should know/have 

• High School Diploma or equivalent is required.
• At least 5 years of Security/Asset Protection experience.
• At least 1 year of multi-site leadership experience.
• Excellent verbal and written communication skills.
• Strong analytical and data-driven skill set.
• Experience implementing Risk Mitigation programs to improve company profitability in collaboration with partners within a complex business environment.
• Experience working closely and communicating effectively with a diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines; Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude.
• Experience investigating and resolving theft and fraud issues.
• Able to help create, develop and implement process improvement(s).
• Exceptional organizational skills with attention to detail and ability to prioritize multiple tasks.
• Crisis Management/Incident Response experience.
• Must promote the company culture and mission to all employees, vendors, clients, and business partners.
• Knowledge of how to utilize Google Microsoft systems.
• Valid driver's license, and insurable DMV required. 
• Must live within the assigned geographical area and work out of a Carvana location when not traveling between sites. 
• Domestic travel required - 60-75%.

We’d love it if you also have

• Bachelor’s degree from an accredited college or university preferred.
• Experience implementing Risk Mitigation programs to improve company profitability in collaboration with partners within a complex business environment.
• Crisis Management Leadership experience.
• Experience leading OSHA Program implementation within a distribution, warehousing, and fulfillment environment.
• OSHA 10 Hour Training Certification preferred.

What we’ll offer in return

• Full-Time Salary Position with a competitive salary
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.