
Qualifications:
Ability to lift between 5-50 pounds regularly
Ability to handle walk ups, direct messages, phone calls, and incoming tickets
Strong customer service demeanor and interpersonal skills
Strong communication skills (written, verbal, and presentation)
Effective verbal and written communication for both a technical and non-technical audience
Skill in completing assignments accurately and on time with attention to detail
Ability to independently prioritize and handle workload in a fast-paced environment
Solid understanding of internet-related technologies and protocols
Understanding of how to route and manage copper, fiber cables, and power runs
Industry-related IT certification required
Solid understanding of out-of-band management configuration
Requirements:
Want to learn more about the ATC? Check us out on our platform:
https://www.wwt.com/corporate/who-we-are/overview#atc
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $21 to $27 per hour. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
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QualificationsWhy WWT?
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What is the ATC?
Our Advanced Technology Center (ATC) is like no other testing and research lab. We call it an ecosystem that is front ended by our WWT Platform (Website). It's the place engineers and architects go for exclusive resources, guidance and tools. In the ATC, we provide Labs, Learning Paths, Cyber Range, Proof of Concepts, Lab Hosting Programs, and WWT Research. These offerings are meant for our Customers, Partners, and Internal Employees who need training and education on the latest and greatest solutions across all technology domains.
What will you be doing?
The ATC Data Center Operations Administrator I provides hands on support for all users and owners of physical equipment within the ATC data centers, and reports to the Data Center Operations Manager. Hands on support includes physical install, troubleshooting, smart hands, and asset management. The Administrator I also handles external customer-facing cases. The Administrator I is responsible for direct customer communication and action working around established SLAs. Administrator I will assist with advanced hardware and software troubleshooting as well as documentation and decommissioning of completed projects.
Responsibilities: