HR Operations Specialist

Job Description

Ingram Content Group (ICG) is hiring an HR Operations Specialist to contribute to our team in La Vergne TN. The HR Operations Specialist supports HR Operations across all U.S. distribution and manufacturing sites in enhancing associate onboarding and engagement initiatives. They will design and manage the associate onboarding lifecycle, analyze associate engagement data to surface actionable insights, build and maintain associate experience reporting, and support the development and standardization of HR standard operating procedures and execution frameworks.

Want to join a key team that helps the world read?

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, and innovation, we can’t wait to meet you

Required Qualifications:

• Bachelor’s Degree or directly related year for year experience
• 3 years of human resources experience working with associate engagement, onboarding program management, or HR analytics.

Preferred Qualifications:

• Experience developing and delivering HR dashboards, reporting, and data visualizations that translate workforce data into actionable insights
• Advanced proficiency in Microsoft Excel with experience analyzing large, complex datasets
• Experience analyzing associate engagement data, survey results, and retention metrics to identify trends and drive recommendations
• Demonstrated ability to design or enhance onboarding or associate experience programs using data-driven decision-making
• Experience creating standard operating procedures (SOPs) and driving process standardization within HR or operations environments

Key Responsibilities:

• Partner with HR leaders to design and manage a best-in-class onboarding program that supports associate readiness and early engagement across all U.S. sites.
• Partner with HR leaders to ensure onboarding practices align with site-specific and ICG standards.
• Develop and implement initiatives that strengthen workplace culture, belonging, and associate connection
• Serve as a champion of company values - embedding them into programs, communications, and daily interactions
• Analyze operations turnover trends and exit interview data to identify root causes and recommend targeted interventions
• Partner with HR leaders to develop proactive retention strategies for high-risk roles and teams
• Build and manage stay interview programs, ensuring consistency and quality of execution, to surface concerns before they lead to attrition
• Track and report on key associate experience metrics, including retention, engagement, and onboarding effectiveness, presenting insights and action plans to HR leaders on a regular cadence
• Administer associate engagement surveys (pulse and annual), analyze results, and translate findings into actionable site-level and enterprise-level recommendations.
• Monitor industry trends and best practices to keep engagement programs fresh, competitive, and relevant
• Maintain and update associate experience content on internal communication platforms, HR systems and collaboration tools.
• Support the development, documentation, and rollout of HR standard operating procedures
• Assist with HR projects and cross-functional initiatives that support organizational goals and associate experience strategies

Hiring Salary Range: $65,224k - $82,466k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE - Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish