Business Systems Administrator (Salesforce)

Description

We are seeking a Business Systems Administrator responsible for both building new Salesforce applications and supporting, maintaining, and enhancing existing solutions. This role combines strong Salesforce declarative development, selective Salesforce programmatic development (Apex, LWC), and emerging Microsoft Copilot custom agent capabilities.

You will work closely with business and technical stakeholders to deliver new features, automate processes, resolve issues, and ensure the long-term stability and scalability of our Salesforce platform and AI-assisted workflows.

Requirements

1. New Application Development

Salesforce Declarative Build

• Design and implement new business solutions using Flows, record-triggered automation, approval processes, validation rules, formulas, dynamic layouts, and object/data modeling.
• Build intuitive and efficient user experiences using Lightning App Builder, Dynamic Forms, and declarative UI configuration.
• Use best practice patterns for scalable, low maintenance declarative automation.

AI/Copilot Agent Development

• Design and build new Copilot or AgentForce custom agents that automate workflows, perform intelligent lookups, or augment processes.
• Build      agent instructions, retrieval logic, grounding, action definitions, and      enterprise data connectors.
• Evaluate      new automation opportunities with AI-first thinking (responsible AI      principles, performance, and reliability).

2. Ongoing Application Maintenance & Support

Platform Support & Issue Resolution

• Monitor and respond to user reported issues, triage root causes, and implement fixes for flows, Apex, LWCs, permissions, or configuration problems.
• Handle defect remediation resulting from releases, data issues, or upstream/downstream system changes.

Operational Enhancements

• Evaluate existing flows and automation for simplification, optimization, and technical debt reduction.
• Continuously refine validation rules, page layouts, and other configuration elements to improve user experience.
• Improve test classes, add missing unit tests, and strengthen deployment readiness.

Release Management & Stability

• Support deployments through Git-based workflows and CI/CD pipelines.
• Participate in regression testing, sandbox validation, and post-release monitoring.
• Maintain detailed documentation for configuration changes, Apex enhancements, and Copilot agent logic.

AI Agent Monitoring & Iteration

• Monitor Copilot agent usage, correctness, and performance.
• Update instructions, prompts, schemas, or connectors based on new business requirements or observed behavior.
• Ensure ongoing alignment with governance, compliance, and data access policies.

3. Cross Functional Collaboration

• Partner with product owners, SMEs, and business teams to understand requirements, prioritize enhancements, and define solution approaches.
• Advise teams on when to use declarative vs. coded vs. AI driven automations.
• Participate in refinement sessions, backlog grooming, and release planning cycles.

Required Qualifications

• Salesforce Platform Expertise: Strong understanding of Salesforce configuration, including objects, fields, page layouts, record types, and validation rules. 
• Automation Tools: Experience with Flows, Approval Processes, etc.
• Security & Access Management: Knowledge of roles, profiles, permission sets, and sharing rules. 
• Data Management: Skills in data import/export (Data Loader, Data Import Wizard), deduplication, and data quality best practices. 
• AppExchange Solutions: Familiarity with installing and managing third-party apps. 
• Basic knowledge of Apex and Lightning Web Components (LWC). 
• Familiarity with Microsoft Copilot Studio or similar AI agent tooling. 
• Experience with Git, SFDX, sandbox management and devops processes, including tools such as Gearset or Copado.
• Strong troubleshooting skills and the ability to support complex, evolving systems.

Preferred Qualifications

• Salesforce Admin, Platform App Builder, or Platform Developer I certifications.
• Experience supporting enterprise-scale Salesforce orgs.
• Exposure to AI orchestration or prompt engineering best practices.
• Knowledge of CI/CD pipelines (GitHub Actions, Azure DevOps, or similar).

Soft Skills

• Strong communication and analytical skills.
• Ability to balance project work with support priorities.
• Comfortable in an iterative, fast-paced environment.
• Ownership mindset and willingness to engage in both hands-on build and tactical support work.
• Ability to learn new technologies independently.

Our Benefits

Merchants offers a comprehensive package of benefits for eligible employees, including, but not limited to: 401(k) employer contributions; employee stock ownership plan (ESOP); medical, dental and vision insurance; various types of leaves of absence, including paid time off, paid holidays, paid leave as provided under state and local paid leave laws, and short-term and long-term disability; health savings accounts (HSAs), flexible spending accounts (FSAs), dependent care and commuter reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; telehealth, optional ancillary insurance policies, education assistance, and an employee assistance program. Eligibility for benefits is governed by the applicable plan documents and policies.

ABOUT MERCHANTS CAPITAL

With over 30 years of success built on putting people first, Merchants Capital is a proven leader in financing for multifamily housing nationwide. Our licenses with Fannie Mae, Freddie Mac, and HUD/FHA, in addition to our bank’s balance sheet products, allow us to offer custom solutions with agility and ease of execution, expanding access to housing in meaningful and impactful ways. Recognized as a top five affordable lender, Merchants Capital pairs our comprehensive debt offerings with in-house tax credit equity to provide a one-stop-shop for developers and owners. To learn more about Merchants Capital, visit www.merchantscapital.com.