Key skills
ParcelDecision Making
About this role
TikTok Shop Sorting Center is dedicated to maximizing sorting efficiency and standardizing operations across our national distribution centers. By leveraging data-driven insights and rigorous quality monitoring, we ensure every parcel moves faster and reaches our customers sooner.
The Operations Control Supervisor serves as the central coordination hub of the facility, overseeing the flow of inventory, labor, and operational resources across inbound, warehouse, and outbound operations. This role is responsible for balancing capacity, managing operational disruptions, and driving efficient end to end execution through data driven decision making and cross functional coordination.
Key Responsibilities
- Coordinate and optimize the flow of inventory, resources, and operational activities across inbound, warehouse, sortation, and outbound functions.
- Monitor facility wide capacity and throughput to ensure balanced workflow execution and prevent operational bottlenecks, congestion, or downstream delays.
- Oversee warehouse space utilization, buffer capacity, and inventory movement to maximize storage efficiency and operational flow.
- Partner closely with Operations, Transportation, Yard, and Planning teams to align priorities and maintain seamless execution across the facility.
- Lead operational response efforts during disruptions, including transportation delays, volume surges, system outages, and other service impacting events.
- Dynamically allocate resources and adjust operational plans to minimize business impact and maintain service level commitments.
- Analyze operational performance data, identify bottlenecks and process gaps, and drive continuous improvement initiatives.
- Develop and distribute daily operational reports and performance insights to support decision making and execution planning.
- Serve as a key escalation point for cross functional operational issues and facilitate timely resolution.
The Operations Control Supervisor serves as the central coordination hub of the facility, overseeing the flow of inventory, labor, and operational resources across inbound, warehouse, and outbound operations. This role is responsible for balancing capacity, managing operational disruptions, and driving efficient end to end execution through data driven decision making and cross functional coordination.
Key Responsibilities
- Coordinate and optimize the flow of inventory, resources, and operational activities across inbound, warehouse, sortation, and outbound functions.
- Monitor facility wide capacity and throughput to ensure balanced workflow execution and prevent operational bottlenecks, congestion, or downstream delays.
- Oversee warehouse space utilization, buffer capacity, and inventory movement to maximize storage efficiency and operational flow.
- Partner closely with Operations, Transportation, Yard, and Planning teams to align priorities and maintain seamless execution across the facility.
- Lead operational response efforts during disruptions, including transportation delays, volume surges, system outages, and other service impacting events.
- Dynamically allocate resources and adjust operational plans to minimize business impact and maintain service level commitments.
- Analyze operational performance data, identify bottlenecks and process gaps, and drive continuous improvement initiatives.
- Develop and distribute daily operational reports and performance insights to support decision making and execution planning.
- Serve as a key escalation point for cross functional operational issues and facilitate timely resolution.