Community Coordinator

Company: New Reach

Title: Community Coordinator

Location: On-site 100%

Type: Full-time Base Salary

About Us

New Reach is a company based in Tempe, Arizona staffed with eLearning and marketing experts dedicated to advancing and improving the information-age through financial literacy. We are building a new, emboldened class of entrepreneurs, and our mission is simple: Unlock financial freedom through practical and actionable education. So how do we do it?

New Reach offers online courses to those interested in learning about financial freedom. These courses range from Wholesaling to Investing to Publishing, and offer our students a unique and hands-on experience to grow their network, skills and abilities, while utilizing industry experts to make the experience relevant, fruitful and fun!

As our Community Coordinator, you're the heartbeat of our online communities — the friendly face, the encouraging voice, and the one who keeps the good vibes flowing. You'll help our members feel seen, supported, and fired up to learn, grow, and connect. From live Zoom sessions to buzzing Facebook discussions, you'll make sure every interaction reflects our company's values and energy. You'll work closely with our Senior Community Coordinators, Member Experience Managers, and Brand Directors to spark engagement, strengthen relationships, and keep our members coming back for more.

What You'll Do:

• Keep the conversation alive: Lead and moderate discussions inside our private Facebook groups — keeping things on track, positive, and in line with company standards.
• Run the show: Support live Zoom sessions like a pro — manage chats, track questions, and swoop in to fix tech hiccups before anyone even notices.
• Team up for impact: Partner with Senior Coordinators and Experience Managers to launch new engagement ideas that keep our community thriving.
• Travel for a few days 3 to 4 times a year,.
• Keep things organized: Manage member records, access permissions, and updates with accuracy and care.
• Be the guide: Help members navigate our programs and resources, pointing them toward the right opportunities at the right time.
• Collaborate creatively: Work with Brand Directors and other departments to make sure every project and campaign feels smooth, seamless, and aligned.
• Listen and elevate: Keep a pulse on community feedback and share insights that help us level up the member experience.
• Protect the vibe: Make sure every interaction reflects our company values — respectful, uplifting, and professional.
• Handle the details: Stay on top of the behind-the-scenes tasks like documentation, reporting, and tracking communications.
• Jump in where needed: Support the team in whatever ways help our members shine.

What You Bring:

• 2+ years of experience in community management, customer success, or member engagement.
• A knack for keeping online spaces positive, productive, and fun.
• Strong time management and organization — you can juggle multiple priorities with ease.
• Stellar communication skills — both written and spoken — able to communicate effectively with all types of individuals, from new members to high level speakers and consultants.
• Tech-savvy across Facebook, Zoom, Kajabi (or similar platforms).
• A creative problem-solver who loves helping people.
• Bonus points for experience in Real Estate, Education, or Member/Student Services.
• Bachelor's degree or equivalent experience preferred — but passion and people skills go a long way!

Benefits:

• Paid Time Off and Holidays Off
• Health Package - Medical, Dental and Vision 
• Optional 24/7 tele-health support, short & long term disability and life insurance
• 401(k) with company match at 4%
• Maternity and paternity leave
• Free enrollment in our online courses
• Servant leadership team with open door policy
• Continued development and internal growth opportunities
• Positive culture that values hard work and relationships
• National and international volunteer opportunities
• Frequent company events!

**New Reach supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.