Director, Sales Operations - Inside Sales

ADP is hiring a Director, Sales Operations – Inside Sales. 

Responsible for leading, directing and supporting the sales operations efforts for the BU. In conjunction with Inside Sales Leadership, implements and executes the best practices and standard operating procedures. Participates and gives feedback concerning sales issues and procedures. Acts as a Sales advocate by balancing sales' needs while managing reasonable expectations from an operations perspective. Serves as a liaison between Operations, and sales for communication and roll out of process changes and improvements.  Responsible for ongoing management, uncovering operational efficiencies, and standard operating procedure development for strategic programs. This role will act as the strategic workforce planning coordinator for Inside Sales facilities.  The role involves partnering with associates and leaders of all levels across Sales and Sales Operations.  The associate will be deadline driven with passion and proven success in helping senior leaders succeed.

Responsibilities:

• Communicate Complex ideas anticipating potential objections while persuading others at senior levels.
• Anticipate internal/external business challenges and make recommendations with a focus on operational programs.
• Liaison between cross functional roles to support senior leaders and manage projects.
• Inside Sales strategic operation program management – Developing, maintaining and suggesting improvements for Inside Sales programs
• Strategic workforce management liaison – Work with senior leadership in sales and facilities to determine optimization of facility use and future growth
• Maintain Contests and incentives for national scope – attention to detail and simplification of messaging critical.
• National strategic meeting support - support senior leaders in the development of content and meeting coordination for events that occur throughout the year

Experience and Qualifications:

• A college degree is nice to have but not required. What’s more important is having the skills to do the job.  Other forms of acceptable experience include:
• Fluent in English.
• Minimum 8-10 Years of experience with 5+ supporting sales.
• Leads project teams to achieve milestones and objectives.
• Recommends process improvements to drive efficiencies.
• Experience in communicating to a sales team/audience.
• Strong communicator, exhibiting good questioning and listening skills as well as the ability to tailor communications to stakeholders at different levels.
• Proficient in the Microsoft Suite, including the use and development of templates and the use of PowerPoint, Excel and Visio and SharePoint applications.
• Organized and flexible working style with proven ability to meet stringent deadlines and manage projects end-to-end effectively
• Strong interpersonal skills and comfortable dealing with senior leadership
• Flexible approach to working as part of a global team
• Ability to work with minimum supervision and on own initiative
• Proven proficiency in identifying, diagnosing, and resolving problems of all levels of complexity, prioritizing critical client issues and identifying department needs.
• Excellent oral and communication and presentation skills required.
• Must possess the ability to conceptualize and sell ideas internally.
• Innovation and the ability to gain consensus is necessary.
• Negotiation skills are essential.
• Must be a strong team player as well as an individual contributor.
• Good analytical skills.
• Ability to identify, diagnose and resolve issues affecting sales operations.
• Ability to develop and maintain effective working relationships.
• Ability to coordinate the work of others to accomplish general objectives.
• Ability to manage both time and conflict resolution

Qualifications

#LI-JC1

#LI-Hybrid