Regional Operations Manager

About Us

Crystal Clean Maintenance is a family-owned company that has proudly served the Maritimes for over 60 years. With a team of more than 250 employees, we are committed to delivering exceptional cleaning and maintenance services while fostering a workplace culture built on accountability, quality, teamwork, and customer satisfaction.

Position Summary

Crystal Clean Maintenance is seeking a hands-on and results-driven Area Manager to oversee daily operations across Nova Scotia. This leadership role is responsible for managing janitorial operations, project work, floor care services including strip and waxing projects, staffing, customer relationships, labor performance, logistics, and service quality across multiple sites.

The ideal candidate is an organized and proactive leader who thrives in a fast-paced environment and can effectively balance project management, operational priorities, and client satisfaction while supporting frontline teams as needed.

Key Responsibilities

Leadership & Team Management

• Lead, support, and hold supervisors and frontline staff accountable to company standards and operational goals
• Provide coaching, training, performance management, and ongoing development to team members
• Ensure compliance with company policies, procedures, and workplace safety standards

Operations & Customer Service

• Oversee daily janitorial operations and specialty project work across multiple sites
• Manage floor care projects including strip and waxing services while maintaining regular janitorial operations
• Maintain high levels of customer satisfaction and account retention
• Resolve escalated customer concerns professionally and promptly
• Conduct regular site inspections to ensure service quality and contract compliance
• Ensure all deficiencies identified through inspections are corrected within 24 hours

Labor & Financial Management

• Monitor and manage labor costs using company systems and scorecards
• Coordinate staffing updates, payroll changes, terminations, and labor-related communication with HR and Administration
• Assist with workforce planning, scheduling, and manpower allocation based on operational requirements and budgets

Logistics & Inventory Management

• Oversee scheduling, route coordination, equipment deployment, and onboarding activities
• Ensure all locations are properly supplied with equipment, inventory, and cleaning materials
• Coordinate monthly inventory counts and supply ordering within approved budgets

Safety & Compliance

• Maintain health and safety standards across all assigned locations
• Identify operational, maintenance, or safety concerns and implement corrective actions as required

Requirements

Benefits