Associate Client Executive - Japan

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

• Supply Chain optimization,

• Pricing strategy,

• Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the role

As an Associate Client Executive, you join Syncron's Japan sales team and work directly alongside the Sales Manager. The focus of this role is to develop new business and grow mid-enterprise accounts, while the Sales Manager leads larger, more complex strategic accounts.

In the initial phase, you will complete product training (SPP, RIM, and Price) and build account knowledge by working closely with the Sales Manager. As you ramp, your time is split roughly 50% on business development and 50% on owning your deals (new logos, upsells, and cross-sells), with the goal of leading new business independently and progressing to Client Executive.

What would you do?

· Prospect mid-enterprise accounts in your assigned segments and generate pipeline in collaboration with the Sales Development Rep (SDR) team.

· Map account structures and build platform positioning to enable multiple Syncron solutions per account.

· Work with solution consultants to mature sales cycles, formulating and executing win strategies directly and with partners.

· Engage the value engineering team to build value propositions, ROI and payback cases, and convey them credibly to decision makers.

· Lead opportunities to closure, aligning Professional Services, Legal and Finance internally.

· Work with Customer Success and Global Support to ensure value realization in line with the agreed business case.

· Own the end-to-end sales process for your assigned accounts, including internal functions, partners and customer stakeholders.

· During ramp-up, complete product training and build account knowledge alongside the Sales Manager.

Targets

· Performance is assessed on quantifiable criteria: meeting or exceeding quarterly targets, forecast accuracy, pipeline coverage, monthly pipeline creation, new vs. existing customer pipeline mix, and consistent pipeline hygiene

What we expect:

· Hunter mindset. You are motivated by developing a territory with untapped potential. You stay disciplined in your weekly business development activities and know that generating new prospects takes persistence and smart nurturing.

· Sense of urgency. You take charge rather than wait for others, and you establish challenging but realistic closing plans to keep deals moving.

· Planning and preparation. You plan week over week, progress each opportunity systematically (need, budget, stakeholder map, close plan), and make sure your time and your colleagues' time is well spent.

· Value-based selling. You listen actively to understand what matters to the customer, then craft relevant, differentiated value propositions that build trust and win rate.

· Team player. You take advice from others, bring people together, and contribute to one winning team regardless of reporting lines.

· Learning agility. You are self-driven and eager to learn on the job, picking up product, domain, and market knowledge quickly.

· Work ethic. You hold high standards of ethical business conduct and strike a healthy balance between work and personal life, while staying flexible when customers require it.

Required Experience & Qualifications

· Knowledge of Japanese manufacturing, SCM, or after-service industries (priority requirement).

· Business-level English proficiency for collaboration with global teams.

· Familiarity with IT systems and enterprise software solutions.

· Strong learning agility and a self-driven approach to growth.

· Experience in enterprise B2B software or SaaS sales (a plus).

· Understanding of pricing, inventory, field service, or warranty management domains (a plus).

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

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