Manager-Digital Product Management (Payroll & Benefit)

The Colleague Experience Group (CEG)—Amex’s Human Resources function—is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a key role in enabling this mission by delivering exceptional services, capabilities, data, and insights. The Colleague Product Management (CPM) team within CS leads the strategy, development, and delivery of digital products that power the colleague experience across the enterprise.

This role owns the Payroll and Benefits product portfolio within the Oracle HCM ecosystem, ensuring reliable, compliant, and colleague-centric experiences. 

• Define and execute Payroll and Benefit product strategy. 
• Lead Oracle Payroll and Benefits roadmap and modernization. 
• Drive automation, simplification, and process optimization. 
• Balance compliance, risk, operational excellence, and colleague experience. 
• Partner with Payroll, Benefits, Finance, Technology and Compliance leaders. 
• Define operational and experience-based success metrics.
• Analytical and detail-oriented, able to break down complex challenges into actionable insights.  
• Familiar with Agile tools and methods and comfortable working in iterative, fast-paced environments.  
• A strong communicator who can gather input from stakeholders, document requirements, and support alignment across teams.  
• Curious and eager to learn about product management, colleague experience, and enterprise platforms.  
• Collaborative by nature, with the ability to build relationships and work effectively in cross-functional teams.  
   

Critical Factors to Success 

• Oracle Payroll, and Benefits experience required. 
• Product Management experience in enterprise HR technology. 
• Knowledge of payroll operations and benefits administration. 
• Strong risk and compliance mindset. 

Preferred Qualifications 

• Global payroll experience. 
• Vendor and integration management experience. 
• Experience leading enterprise transformations. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.