Account Manager

Wild Zebra is an AI-driven learning platform focused on democratizing access to high-quality education. The Account Manager role involves managing relationships with educational partners, ensuring successful onboarding and support, and driving adoption of the platform's solutions.

Responsibilities:

• Own relationships with school, district, and organizational partners, serving as the primary point of contact for onboarding, training, and ongoing support
• Managing client accounts
• Coordinating implementation timelines
• Monitoring usage and performance metrics
• Proactively identifying opportunities to improve partner success
• Handling renewals
• Supporting upsell opportunities
• Collaborating closely with product, sales, and customer success teams to address feedback and drive adoption
• Preparing regular reports
• Leading virtual and in-person check-ins
• Ensuring that partners experience clear value from Wild Zebra’s solutions