Wild Zebra is an AI-driven learning platform focused on democratizing access to high-quality education. The Account Manager role involves managing relationships with educational partners, ensuring successful onboarding and support, and driving adoption of the platform's solutions.
Responsibilities:
- Own relationships with school, district, and organizational partners, serving as the primary point of contact for onboarding, training, and ongoing support
- Managing client accounts
- Coordinating implementation timelines
- Monitoring usage and performance metrics
- Proactively identifying opportunities to improve partner success
- Handling renewals
- Supporting upsell opportunities
- Collaborating closely with product, sales, and customer success teams to address feedback and drive adoption
- Preparing regular reports
- Leading virtual and in-person check-ins
- Ensuring that partners experience clear value from Wild Zebra’s solutions