Customer Success Manager

Vironix Health is an Austin-based health technology company transforming chronic care through AI-powered remote patient monitoring and chronic care management. They are seeking a Manager / Director of Customer Success to build and run a scalable customer success function, ensuring physician and practice partners see measurable value and stay retained.

Responsibilities:

• Own the full post-sales customer relationship with physician groups, nephrology practices, and clinical partners
• Serve as the primary point of contact for doctors and practice administrators — building trust, driving adoption, and managing escalations
• Lead patient retention strategy and monitor key metrics, flagging risks and opportunities proactively
• Drive contract renewals and expansions through a consultative, value-based approach
• Design and maintain performance reporting dashboards and QBR materials that clearly communicate program impact to clinical stakeholders
• Identify and implement tools and workflows that reduce customer friction and scale the CS function without scaling headcount proportionally
• Partner cross-functionally with clinical ops, product, and the technology team to translate customer feedback into product and process improvements
• Build and document repeatable playbooks for onboarding, engagement, escalation, and renewal