Customer Service Specialist

80 Acres Farms is on a mission to change the way the world eats by growing pesticide-free produce in smart vertical farms. The Lead/Senior Customer Service Specialist will ensure exceptional customer experiences by proactively managing service execution across customer accounts and collaborating with various teams to address challenges and enhance service performance.

Responsibilities:

• Serve as a day-to-day contact for routine customer service needs and inquiries
• Support end-to-end order-to-cash processes, including order entry, validation, and issue resolution
• Monitor service metrics (fill rate, on-time delivery, compliance) and escalate risks or gaps
• Execute order management and service support for assigned customers
• Partner with Supply Chain to track inventory and flag potential service disruptions
• Assist with deductions research and discrepancy resolution in partnership with Finance
• Support onboarding, item setup, and product launches
• Maintain accurate data across ERP, EDI, and reporting systems
• Contribute to process improvements and standardization efforts

Requirements:

• Bachelor's degree or equivalent experience, or equivalent experience
• 2+ years of experience in customer service or supply chain
• Strong attention to detail and ability to manage multiple priorities
• Proficiency in Excel and business systems
• Experience in CPG, foodservice, or perishable categories
• Exposure to retailer or distributor compliance requirements