Dealer Registration Clerk
Springfield, Missouri, United States of America
Full Time
4 days ago
No H1B
Key skills
ClerkSalesforceCRMCommunication
About this role
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)
What We Are Looking For
Reporting to the Front Office Manager or designated manager, the Dealer Registration Clerk registers new licensed vehicle dealers, updates registered licensed dealers, and verifies that agents are legal representatives of licensed dealerships. Maintains accurate dealer information in the computer system; provides information to managers as needed, processes credit history inquiries, and conducts periodic audits to ensure accurate and current information in accordance with corporate guidelines. Performs all duties assigned by the Front Office Manager or designated manager. Must know, practice, and ensure that company policies and procedures and state or federal laws are always followed.
What You Will Do
• Provide excellent front-line customer service
• Ensure customers receive prompt, efficient, and courteous attention
• Maintain a professional appearance, orderly work environment, and friendly disposition
• Greet walk-in customers and direct them or announce visitors as appropriate
• Answer the main phone line using professional phone etiquette; discern customer needs and respond or transfer to the correct individual or department
• Resolve customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidents
What You Will Need
• Ability to read, write, speak, and understand English
• High School Diploma or GED required
• Effective customer service and resolution skills required
• Strong written and oral communication skills required; experience with diverse individuals preferred
• 1–2 years of office experience preferred
• Computer experience, including data entry, word processing, and scheduling required
• Proficiency in Microsoft Office Suite and Salesforce CRM preferred
• Bilingual communication skills preferred
#LI-CG1
Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
No immigration or work visa sponsorship provided for this position.
Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)
What We Are Looking For
Reporting to the Front Office Manager or designated manager, the Dealer Registration Clerk registers new licensed vehicle dealers, updates registered licensed dealers, and verifies that agents are legal representatives of licensed dealerships. Maintains accurate dealer information in the computer system; provides information to managers as needed, processes credit history inquiries, and conducts periodic audits to ensure accurate and current information in accordance with corporate guidelines. Performs all duties assigned by the Front Office Manager or designated manager. Must know, practice, and ensure that company policies and procedures and state or federal laws are always followed.
What You Will Do
• Provide excellent front-line customer service
• Ensure customers receive prompt, efficient, and courteous attention
• Maintain a professional appearance, orderly work environment, and friendly disposition
• Greet walk-in customers and direct them or announce visitors as appropriate
• Answer the main phone line using professional phone etiquette; discern customer needs and respond or transfer to the correct individual or department
• Resolve customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidents
What You Will Need
• Ability to read, write, speak, and understand English
• High School Diploma or GED required
• Effective customer service and resolution skills required
• Strong written and oral communication skills required; experience with diverse individuals preferred
• 1–2 years of office experience preferred
• Computer experience, including data entry, word processing, and scheduling required
• Proficiency in Microsoft Office Suite and Salesforce CRM preferred
• Bilingual communication skills preferred
#LI-CG1
Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
No immigration or work visa sponsorship provided for this position.
Compensation: The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.