Industry Services Consultant, Healthcare

Industry Services Consultant, Healthcare

POSITION PROFILE

The Industry (HealthCare, Life Sciences) Solutions Consultant (ISS) supports the design and execution of the account strategy working closely with leadership of the line of business  and other key delivery team members. Strong ability to navigate in a highly matrixed environment is required; must maintain a 360° view of all stakeholders and contributors within assigned accounts. The ISS will be accountable for driving profitable revenue growth with Ricoh’s targeted industry solutions portfolio within the industry assignment. This role is a catalyst for driving the segmented portfolio and as the portfolio evolves, will further specialize to drive growth of our services and solutions. As a key team member, the ISS is responsible for gaining an understanding of the customer’s business and technology requirements, documenting those requirements, and creating compelling business solution(s) that meet the client’s needs and achieves their desired business outcomes. The ISS will demonstrate a high degree of business acumen, technical knowledge, communication skills as well as a proven track record of driving high valued business results as an independent consultant. This role will also work with the lead design SME to ensure proper scoping and technology requirements and will collaborate on customized solutions required by our customers. 

 

JOB DUTIES AND RESPONSIBILITIES 

Strategic thought leadership that results in differentiation 

• Participate in industry related webinars, events and stay informed on trends and challenges within the assign industry. 
• Understands and incorporates the Ricoh value proposition into everyday talk tracks with clients. Seen as the SME in presenting, promoting and solutioning within Ricoh’s services portfolio linking services and technology to solve customer’s business requirements. 
• Ability to deliver a concise, well written business case on the solution required for each account to include a financial executive summary 
• Accountable for self-development, staying current with new and developing industry trends. 

Portfolio Aptitude 

• Consults with the customer with a high degree of Industry/Domain/Technology expertise and knowledge in the areas of CCM, Workplace, MS, IT services, BPO and the professional services and IT services that will be required to support these offerings.   
• Works independently or with other Design resources and engages technical presale resources or Implementation Subject Matter Experts for more complex/specialized technology solutions. Utilizes the engagement process to obtain additional resource expertise 
• Performs the discovery and conceptual design necessary to implement a solution that will meet client needs. Must be able to run the discovery and design from idea to implementation with support of the broader delivery organization. 
• Works directly with the Centre of Excellence to collaborate on innovative ideas and solutions. 

Ability to research and network 

• Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors. Routinely creates a helpful and positive work culture. 
• Able to call on clients to develop new business level relationships to increase Ricoh's revenue share in assigned accounts.  Drives to meet or exceed assigned revenue and target metric objectives within assigned accounts. 

Generate long-term growth 

• Ability to generate new sales opportunities within assigned accounts working in a team-selling environment. 
• Participates in frequent communication of activities and account status with assigned account team. 
• Follows Ricoh's Methodology Framework to ensure that projects are accurately scoped and delivered in line with customer expectations.  Must collaborate with the design, project management, operations, and implementation teams to ensure all pricing components have been included and level of effort is accurate. 

 

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Required: 

• Four-year college degree preferred, or equivalent experience in a related field                                                     
• Requires 5+ years demonstrated success acting as a SME within the Industry 
• Experience in supporting consultative solutions, selling to a variety of functional areas and lines of business within large complex accounts (hunting and farming) directly and through partners.                               
• Experience working within a team selling environment, ability to gain alignment and support from multiple cross-functional areas. 
• Must have excellent presentation skills, both written and verbal. 
• Must be experienced in setting goals by defining and prioritizing specific, realistic objectives. 
• Strong project management skills. 
• Relevant industry and solution certifications 

 

KNOWLEDGE, SKILLS AND ABILITIES 

Must possess and demonstrate: 

• Ability to design, sell and articulate a strong business case for Ricoh’s services and solutions portfolio 
• Possesses an advanced technical understanding of the client work environment and how to apply the portfolio in a manner that addresses the client’s business objectives. 
• Strong ability lead solution development integrating with IT infrastructure; technical understanding of architectures, networks, and data center operational standards 
• Strong interpersonal, time management and organizational skills. 
• Demonstrated ability to successfully work with or lead diverse teams to formulate Healthcare services and solutions. 
• Must possess strong leadership attributes, strategic thought leadership to include verbal and written communication skills in combination with the ability to present to C-level customers. 
• Ability to analyze complex data from multiple sources and correlate to identify issues and propose solutions.   
• Ability to communicate effectively with senior level decision makers across all areas of the client’s business to gain a clear understanding of infrastructure and business requirements in enterprise environments 
• Must be able to coordinate multiple resources across functional groups within Ricoh and vendor partners to solve customer problems. 
• Demonstrated experience as an avid team player that can adapt to changing roles. 
• Goal-orientated, motivated and committed to ongoing self-development and development of others. 
• Must demonstrate a positive mindset and attitude
• Ability to manage conflict and effectively solve problems in a fast paced, high stress environment. 

 

WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS 

• Most work is performed in a typical office environment or home office 
• Requires travel nationally and potentially internationally, as required. 
• Maintains positive employee and customer relations and creates an exciting and fun work environment, balanced with professional and ethical standards of excellence. 
• Excellent listening skills are necessary. 
• Interprets, comprehends and applies complex material, data and instructions. Prepares, provides and conveys diversified information, which may be of a technical nature. 
• Frequent contact with both internal and external customers and having the ability to give and receive feedback, recognize and act on customer needs, building rapport and gaining closure.  Frequent contact with other departments, vendors and customers requires tact, charisma, and the ability to negotiate.  Communicate clear and concise expectations, goals and provide feedback on results. 
• External contacts via memos, phone, and in person with all levels of internal and customer management for presentations, demonstrations and problem solving. 
• Work has cyclical stress due to monthly goals and deadlines, and daily stress due to the impact the incumbent's decisions have on other people. 
• Minor physical effort is required, which may involve long periods of standing, walking, bending, reaching, stretching, and climbing or similar activities. 

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.  
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.