Norfolk Museums Service (NMS) collectively welcomes over 230,000 visitors a year across ten of Norfolk’s best museums.

Do you have experience gained from working in a retail environment with excellent sales and customer service skills, knowledge of ePOS and proven experience of visual merchandising?

Norfolk Museums Service are recruiting for a Retail Assistant to support delivery of the retail offer at Norwich Castle Museum and Art Gallery. The successful candidate will have a minimum of two years’ experience working in a retail environment, experience in stock management and exceptional customer service skills.

Working days are varied Monday to Sunday; including regular weekend working, bank holidays and occasional evenings. The successful applicant will be expected to have availability during term-time and school holidays.

In addition to Norfolk County council staff benefits, as a member of staff for NMS, the post holder will be entitled to the following benefits:

Free entry to some of the Country’s top cultural venues and heritage attractions through the NMDC Reciprocal free entry scheme.
Talks and training sessions exclusively for NMS staff, including Curator’s talks and exhibition briefings.
Membership of the Museums Association through NMS’ organisational membership.

Please note you do not need previous experience of working in a Museum or detailed knowledge of the arts and history to apply, just a passion for delivering a first-class customer experience and a 'can do' attitude. There is no upper age limit for this role.

Norfolk Museums Service is an inclusive and disability confident employer, actively seeking to increase the diversity of its workforce. As such we welcome applicants from all communities and backgrounds, particularly those which are currently under-represented in the sector.

These are some benefits you can enjoy by working for Norfolk County Council:

Competitive salary
Generous holiday entitlement
Health and Wellbeing services including fast-track physiotherapy and a free counselling service
Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
Financial benefits such as:
- ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: Thursday 25 June 2026 at 23:59

All other applicants closing date: Thursday 9 July 2026 at 23:59

Retail Assistant

Key skills

About this role