Customer Service Representative (WFH)

Torentify is a growing organization dedicated to helping members and families understand and access valuable benefit programs. They are seeking dependable and customer-focused Customer Service Representatives to join their remote team, responsible for communicating with members, answering questions, and guiding them through the enrollment process.

Responsibilities:

• Contact members by phone, email, and video conferencing
• Schedule and confirm virtual appointments
• Explain available benefit options clearly and professionally
• Answer customer questions and provide helpful guidance
• Assist members with completing online forms and applications
• Maintain accurate and up-to-date client records
• Follow up with members throughout the enrollment process
• Participate in training sessions and team development programs
• Deliver a positive and professional customer experience

Requirements:

• Strong communication and interpersonal skills
• Positive, professional, and customer-focused attitude
• Ability to work independently in a remote environment
• Basic computer skills and reliable internet access
• Strong organizational and time management abilities
• Willingness to learn and follow established processes
• Customer Service
• Customer Support
• Communication Skills
• Virtual Customer Assistance
• Appointment Scheduling
• Relationship Building
• Administrative Support
• Data Entry
• Computer Proficiency
• Time Management
• Organization
• Problem Solving
• Attention to Detail
• Remote Collaboration
• High school diploma or equivalent preferred
• Customer service experience is an asset but not required