Senior Client Success & Partnerships Manager

Anya is an award-winning HealthTech start-up providing AI-powered support across women's health journeys. The Senior Client Success & Partnerships Manager will drive client success, manage relationships, and identify growth opportunities within both private and public sector contracts.

Responsibilities:

• Lead relationship development and management across a portfolio of clients, building trusted partnerships within HR/benefits teams and NHS/local authority
• Build and maintain relationships with partners and brokers, ensuring they can represent Anya well with their members
• Drive product adoption and high satisfaction with clients to a measurable impact
• Design, implement, and refine the playbooks for onboarding, renewals, upselling and QBRs to ensure a consistent, high-impact partner experience and growth
• Conduct roadshows, launches and workshops to ensure clients are getting that human touch
• Identify opportunities to increase account value by understanding client priorities, service gaps, usage patterns, and expansion potential
• Ongoing competitor analysis and landscape mapping
• Lead regular account reviews, using performance data, KPIs, uptake and usage insights, and impact evidence, demonstrate value and shape future opportunities
• Work with Sales to support renewal conversations by evidencing outcomes and managing risks early
• Spot opportunities for additional services, wider geographic rollout, new user groups, or deeper integration into local pathways
• Serve as our subject matter expert on the NHS landscape; guide the team in navigating integrated care systems and clinical pathways effectively
• Lead a high-performing team by example. Act as a hands-on mentor, setting clear goals and fostering a culture of accountability and professional growth
• Work in close partnerships with other teams to ensure effective campaigns and communications are reaching our clients and increasing user engagement
• Synthesise insights, analytics from clients and feed back to help our Product and Clinical teams rapidly improve our user experience and uptake, acting as an advocate for our clients internally