Technical Project Manager — Onshore Analytics Delivery

EXL is one of North America's leading retail analytics programs, and they are seeking a Technical Project Manager for Onshore Analytics Delivery. The role involves overseeing end-to-end delivery of analytics projects, managing stakeholder communications, and ensuring quality standards are met.

Responsibilities:

• Own end-to-end delivery across multiple analytics workstreams — from requirements gathering through stakeholder sign-off
• Maintain project plans, milestones, JIRA/ADO boards, and status reporting; escalate blockers proactively
• Run structured sprint ceremonies, stand-ups, and delivery reviews with both onshore and offshore teams
• Maintain quality gates and ensure offshore output meets client coding standards and delivery acceptance criteria before client exposure
• Serve as the primary day-to-day contact for mid-level client stakeholders (Director / Sr. Manager level) across pods
• Collaborate with business stakeholders to translate vague business needs into structured requirements, acceptance criteria, and delivery scope
• Communicate progress, risks, and decisions clearly — written and verbal — calibrated to stakeholder level
• Represent EXL in cross-functional client forums and workstream planning sessions
• Be involved in the approach to the problem, structure, and delivery of the analytical solution
• Contribute to how analytical approaches are structured — from specification of analysis through gathering insights that integrate with initial hypotheses and business objectives
• Independently address complex analytical problems with minimal supervision
• Partner with offshore leads to review development, assess report quality, and data model design
• Manage SOW scope, change controls, and commercial hygiene in coordination with the Engagement Manager
• Track team utilization, flag billing gaps, and maintain offshore staffing visibility
• Onboard new team members, maintain delivery runbooks, and document tribal knowledge
• Identify and flag upsell or scope-expansion opportunities to the Engagement Manager

Requirements:

• 10+ years of experience in data analytics, BI delivery, or analytics consulting — with at least 3 years in a client-facing project lead or PM role
• Master's or bachelor's degree in mathematics, statistics, economics, computer engineering, or a related analytics field; strong academic record preferred
• Strong hands-on background in Data Engineering, Business Intelligence, and SQL; ability to review and interrogate technical deliverables
• Experience with GCP, BigQuery, or equivalent cloud data warehouse environments
• Proven track record managing offshore/nearshore delivery teams across time zones
• Retail analytics domain experience strongly preferred across one or more business verticals (e.g., Merchandise, Finance, Store Operations, Digital)
• Excellent written and verbal communication; able to translate highly technical content into clear business narrative
• Demonstrated ability to independently structure and solve complex analytical problems
• Strong stakeholder management skills — comfortable navigating ambiguity and competing priorities with senior client stakeholders
• Experience with Looker (LookML), Metabase, or MicroStrategy
• Background in analytics-based management consulting
• Familiarity with agile delivery frameworks (JIRA, ADO, sprint ceremonies)
• Experience in a staff augmentation or managed services delivery model