Customer Success Engineer

WalkMe, now an SAP company, is a leader in digital adoption, transforming how enterprises interact with technology. The Customer Success Engineer will deliver consulting and implementation services, driving customer adoption and value realization through proactive engagement and tailored solutions.

Responsibilities:

• Deliver consulting, implementation, and enablement services—guiding customers through best practices, solution design, rollout, and adoption
• Lead strategic projects and initiatives to help customers maximize value and achieve desired outcomes
• Develop and maintain deep expertise in WalkMe products, including platform capabilities, features, and best practices
• Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact
• Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes
• Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows
• Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption
• Monitor customer health, usage, and workflows to proactively drive adoption and value realization
• Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities
• Create scalable resources such as documentation, guides, and playbooks to strengthen customer enablement and success maturity