Client Services Manager - Distribution Market Sector

Brown and Caldwell is a full-service environmental engineering and construction services firm seeking a Client Services Manager for the Distribution Market Sector. This role is responsible for driving growth and building client relationships while managing a portfolio of projects and pursuits to achieve business objectives.

Responsibilities:

• Own and execute a multi-year client growth strategy aligned with BC and client business objectives
• Develop and advance the client business case, including revenue targets, service expansion, and positioning milestones
• Secure and deliver profitable work while managing risk exposure
• Lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets
• Maintain utilization aligned with portfolio expectations
• Provide regular performance calibration with Business Unit and Area/Market leadership
• Build and lead an engaged, high-performing Client Service Team (CST) with clear accountability
• Coordinate resources across business lines and engage SMEs to expand service breadth
• Mentor developing team members and model effective client leadership
• Expand relationships across client functional areas and leadership levels
• Translate client insights and market intelligence into actionable growth strategies
• Execute structured client engagement plans (minimum 20% client-facing time)
• Serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies
• Maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment
• Flexibility to adapt and execute various additional assignments based on evolving needs

Requirements:

• Typically, a minimum of 10 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development
• A bachelor's degree in engineering, science, business, sales, or equivalent experience is required
• Proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes
• Advanced professional acumen in balancing project oversight with strategic client leadership
• Demonstrated ability to identify, evaluate, and scope new business opportunities in coordination with business leaders
• Proficiency in go/no-go decision support and development of effective pursuit win strategies
• Experience serving as Sales Leader for key proposals
• Ability to identify and engage appropriate teaming partners to strengthen competitive positioning
• Advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels
• Strong ability to research and translate client business drivers into actionable growth strategies
• Capability to identify emerging client needs and align BC capabilities to capture new market opportunities
• Demonstrated ability to motivate and align multidisciplinary teams to execute business plans
• Advanced facilitation, interview, and executive communication skills (written and oral)
• Working proficiency in risk identification, mitigation, and performance management
• Familiarity with governance principles, decision-support models, and change leadership practices
• Proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance
• Advanced leadership skills with the capability to inspire and guide a team
• Proven success in business development and capture strategy for large capital projects within the private sector, preferably in retail, solid waste or transportation
• Experience with traditional and collaborative delivery approaches, including design-bid-build, design-build, progressive design-build, EPC, and IPD
• Strong understanding of private sector operations, regulatory drivers, and industrial water, and infrastructure challenges
• Professional licensure such as PE, or relevant certifications such as DBIA or PMP, preferred