Customer Advisory Board (CAB) Program Manager

Cisco is a leading technology company revolutionizing how data and infrastructure connect and protect organizations. They are seeking a Senior Program Manager to lead executive-level engagement and strategic initiatives for their global Customer Advisory Board, fostering partnerships and influencing product roadmaps.

Responsibilities:

• Develop and execute the annual strategy for global and regional CABs, ensuring alignment with Cisco’s corporate priorities and business unit objectives
• Act as a trusted advisor to Cisco’s leadership team, preparing them for high-stakes interactions with customer executives. Manage the end-to-end experience for board members, including onboarding, meeting agendas, and ongoing engagement
• Partner with product management and marketing teams to develop compelling, strategic agendas that address the top business challenges of our customers
• Formalize the feedback loop between CAB members and Cisco’s internal product and engineering organizations. Track, report, and drive action on customer insights to ensure measurable business impact
• Collaborate with Sales, Customer Experience (CX), and Marketing teams to ensure a unified and premium experience for board members across all touchpoints
• Manage program logistics, including digital collaboration platforms, event planning, and performance metrics, ensuring the program scales effectively

Requirements:

• Bachelor's degree in Business, Marketing, Communications, or a related field; MBA preferred
• 8+ years of experience in customer advocacy, executive relations, or strategic program management within a large-scale technology company
• Prior experience leading executive customer advisory boards, managing executive-level relationships and facilitating high-level discussions
• Project management skills, with the ability to lead cross-functional initiatives in a highly matrixed environment
• Exceptional written and verbal communication skills, with the ability to synthesize complex technical or business concepts for an executive audience
• Experience in the networking, cybersecurity, or SaaS industry
• Ability to navigate ambiguity and influence senior stakeholders without direct authority
• High level of emotional intelligence and professional maturity
• Data-driven mindset with the ability to measure program ROI and influence internal product roadmaps