Key skills
IAMVersion ControlAgileLeadershipChange ManagementCommunicationCollaboration
About this role
Senior Technical Writer / Technical Writer - Contract - Orlando, FL - $75.00 - $88.65/hr
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Senior Technical Writer / Technical Writer in Orlando, FL
Role Description
Develop, edit, and maintain clear, concise, and user-friendly technical documentation for IAM products, platforms, and processes.
Collaborate with IAM engineers, product owners, and operations teams to translate complex technical concepts into accessible content for a wide audience, including leadership, end users, and application owners.
Support IAM Transformation initiatives by documenting functional changes, operational processes, and adoption workflows.
Partner with Organizational Change Management and Service Management teams to create training materials, FAQs, job aids, and user guides.
Participate in Agile ceremonies such as sprint planning and backlog refinement to ensure documentation aligns with current development efforts.
Review and maintain IAM content repositories, ensuring version control, accuracy, and accessibility.
Continuously gather feedback from stakeholders to improve the clarity, usability, and effectiveness of documentation.
Skills & Requirements
7+ years of experience in technical writing within large-scale, preferably supporting IAM, platforms, or collaboration ecosystems.
3+ years of experience contributing to large, transformational IT initiatives.
Proven ability to communicate complex technical concepts clearly to diverse audiences.
Experience working collaboratively with cross-functional teams, including engineering, operations, and leadership.
Familiarity with Identity and Access Management technologies and security principles.
Experience creating documentation for Agile and iterative software development environments.
Advanced knowledge of technical writing tools, content management platforms, and visual communication tools.
Exceptional written, verbal, and visual communication skills, able to connect with both technical and non-technical audiences.
Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities under tight deadlines.
Expertise in Agile methodologies and experience delivering documentation in sprint-based development environments.
Collaborative mindset and ability to establish credibility and productive working relationships across a broad range of roles and levels.
Attention to detail, process-oriented, and committed to follow-through on tasks.
Team-oriented approach with strong interpersonal skills.
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Senior Technical Writer / Technical Writer in Orlando, FL
Role Description
Develop, edit, and maintain clear, concise, and user-friendly technical documentation for IAM products, platforms, and processes.
Collaborate with IAM engineers, product owners, and operations teams to translate complex technical concepts into accessible content for a wide audience, including leadership, end users, and application owners.
Support IAM Transformation initiatives by documenting functional changes, operational processes, and adoption workflows.
Partner with Organizational Change Management and Service Management teams to create training materials, FAQs, job aids, and user guides.
Participate in Agile ceremonies such as sprint planning and backlog refinement to ensure documentation aligns with current development efforts.
Review and maintain IAM content repositories, ensuring version control, accuracy, and accessibility.
Continuously gather feedback from stakeholders to improve the clarity, usability, and effectiveness of documentation.
Skills & Requirements
7+ years of experience in technical writing within large-scale, preferably supporting IAM, platforms, or collaboration ecosystems.
3+ years of experience contributing to large, transformational IT initiatives.
Proven ability to communicate complex technical concepts clearly to diverse audiences.
Experience working collaboratively with cross-functional teams, including engineering, operations, and leadership.
Familiarity with Identity and Access Management technologies and security principles.
Experience creating documentation for Agile and iterative software development environments.
Advanced knowledge of technical writing tools, content management platforms, and visual communication tools.
Exceptional written, verbal, and visual communication skills, able to connect with both technical and non-technical audiences.
Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities under tight deadlines.
Expertise in Agile methodologies and experience delivering documentation in sprint-based development environments.
Collaborative mindset and ability to establish credibility and productive working relationships across a broad range of roles and levels.
Attention to detail, process-oriented, and committed to follow-through on tasks.
Team-oriented approach with strong interpersonal skills.
Benefits/Other Compensation
This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI