Call Center Representative (CSR)

Description

Hill Vision Services is a lively and fast-paced surgeon's office that specializes in providing patients with the latest in treatment options. We are currently looking for a caring and enthusiastic Call Center Representative (CSR) to join our team. 

We are a busy Ophthalmology practice with offices in multiple locations, including Lake St. Louis. Our team members are the backbone of our practice and are who make the patient experience exceptional. We have an immediate opening for Call Center Representative (CSR) in our Lake St. Louis location. This position is responsible for providing the highest level of communication and service to all patients, surgeons, affiliate staff, managers, and colleagues. All duties are subject to change. 

What you get:

We understand the importance of work-life balance and want our team members to thrive personally and professionally. In addition to a rewarding career, we offer a comprehensive wellness package that includes exciting benefits such as:

• Excellent health insurance benefits; eligible on the first of the month after 30 days of employment.
• Generous 401k matching program with immediate 100% vesting
• Paid time off with immediate accrual
• Paid holidays available on day one
• Free counseling and support services
• Employee Perk Package

General Responsibilities

• Telephone management
• Scheduling of appointments
• Responsible for telephone and call direction
• Scheduling Responsibilities
• Chart creation/assembly
• Demographics and data entry
• Spot-check patient demographic data entry
• Log errors to identify patterns and trends
• Checking insurance eligibility
• Respond promptly and professionally to customer inquiries via phone, email, or chat, providing clear and accurate information.
• Maintain detailed records of customer interactions through data entry into our CRM (Customer Relationship Management) system while ensuring data accuracy.
• Collaborate with team members to resolve complex issues efficiently and escalate concerns appropriately for swift resolution.
• Demonstrate strong communication skills by actively listening to customer needs and providing tailored solutions that enhance their experience. 

Requirements

MINIMUM QUALIFICATIONS
Education and Experience:

• High school diploma or GED required
• Stable work history in a medical/surgical practice for at least 5 years and a strong insurance background
• Demonstrated ability to work in a team environment and mentor employees

ESSENTIAL SKILLS AND ABILITIES

• MUST have exceptional phone etiquette
• Must have proficient computer skills
• Must be able to answer calls in a friendly and enthusiastic manner
• Must be able to handle multiple projects at one time accurately and efficiently
• Must be able to problem solve
• Must be detailed oriented
• Must have excellent communication skills, proper grammar and writing capability
• Must be team-oriented
• Must be self-directed, highly motivated, able to multi-task, work under pressure in a fast-paced environment
• Must be able to handle multiple projects accurately and efficiently at one time
• Must have exceptional interpersonal skills
• Must possess a caring, patient, and friendly attitude
• Must be familiar with all forms associated with the patient's medical record (paper / electronic) 

If you are seeking new adventures in patient care and have a passion for going above and beyond to ensure all our patients are given the best patient experience, then we want to hear from you... Please Apply!

#INDOTHER