Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager on the IGA team, you will engage with stakeholders across business, product, architecture and product delivery teams to develop the product backlog for one or more products that are used to support Identity Access Lifecycle management. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. The Identity and Access Management (IAM) organization provides access control governance and Identity Services for all lines of business (LOBs) globally, providing the right access to the right people at the right time for all technology platforms and applications, and provides a comprehensive set of applications, tools, and staff to globally implement, monitor and manage technology risk solutions. The Identify Governance and Administration team delivers solutions to manage the lifecycle management of the access security configuration (Identity & Account Management). The primary focus being on standardization of the ecosystem used for managing identity and access request, provisioning, certification, and reconciliation. As a Product Delivery Manager on the IGA team the candidate will engage with stakeholders across business, product, architecture and product delivery teams to develop the product backlog for one or more products that are used to support Identity Access Lifecycle management.

Job responsibilities

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
Define and maintain user stories and acceptance criteria, ensuring alignment with business objectives
Own and prioritize the product backlog, balancing competing priorities and managing evolving business needs
Contribute to product roadmap development and execution, including clear communication of updates and changes
Collaborate with business stakeholders, engineering, and design teams to evaluate enhancements and deliver product vision
Engage clients and users to gather requirements, facilitate feedback sessions, and conduct product demos
Build alignment across stakeholders, providing guidance on risks, trade-offs, and strategic priorities
Develop and maintain product documentation, including use cases, requirements, and supporting artifacts for delivery
Drive end-to-end product delivery, including testing oversight, issue resolution, training, and adoption of new functionality

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product delivery or a relevant domain area
Demonstrated ability to execute operational management and change readiness activities
Strong understanding of delivery and a proven track record of implementing continuous improvement processes
Experience in product or platform-wide release management, in addition to deployment processes and strategies 
Bachelor’s degree in a relevant field such as Information Technology, Computer Science, Engineering, Mathematics, Physics, or equivalent experience
Strong ability to decompose complex problems into actionable solutions and effectively present recommendations across all levels
Proven ability to engage and influence senior stakeholders and work collaboratively across cross-functional teams
Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
Strong communication and presentation skills, with the ability to distill complex concepts into clear, concise messaging
Demonstrated proficiency in Excel and PowerPoint, with strong leadership, relationship-building, and influencing capabilities

Preferred qualifications, capabilities, and skills

Proficient knowledge of the product development life cycle, design, and data analytics
5+ years of Business Analysis experience within the SDLC, with exposure to Agile methodologies preferred

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Product Delivery Manager - Identity and Access Management

Key skills

About this role