Description

Spartan Management Group works as a consulting group for a rapidly growing network of Plumbing and HVAC businesses across the U.S. As we continue to expand, we are seeking talented and motivated individuals to join our team. While Spartan Management Group provides strategic consulting and operational support, we are deeply integrated with the businesses we work alongside to drive growth and excellence. We are looking for a Call Center Representative to support our customer service operations.

In general, those holding this position must be great on the phone with our customers, work well with the team, have analytical skills, be detail-oriented, and a self-starter.

In addition to our competitive pay, we offer great benefits including:

100% paid insurance premiums on medical, dental and vision
401k plan or 401k Roth with up to 4% match vested
100% paid long-term disability insurance
Paid life insurance plan
1 floating holiday
6 paid holidays
Paid sick
Vacation pay
Paid weekly

Key Responsibilities:

Answer incoming customer calls promptly, efficiently, and professionally, ensuring they are scheduled for service or directed to the appropriate team member based on their needs
Maintain accurate customer records, updating information as necessary
Collaborate with team members and other departments to ensure customer needs are met
Adhere to company policies, customer service standards, and performance metrics
Book service calls through a third-party vendor, ensuring accurate scheduling and timely follow-up

Requirements

1+ years of CRM software experience (Required)
1+ years of call center experience (Required)
Ability to type 30-40 words per minute (Required)
Knowledge of Microsoft Office applications preferred
Active listening skills and strong phone etiquette
World class customer service skills
Time management skills
Exemplary work ethic
Reliable transportation
Professional appearance & demeanor
Strong communication skills

Customer Service Representative

Key skills

About this role