Area Manager - Olympics and Coast

Description

About Girl Scouts of Western Washington

Girl Scouts of Western Washington is consistently and unapologetically committed to providing safe spaces for all girls* to belong. We build Girl Scouts of courage, confidence, and character who make the world a better place. Founded in 1912, our organization has been committed to meeting the needs of our youth members for over a century. We uplift all Girl Scouts in a supportive environment where they can discover their strengths and rise to meet new challenges—whether they want to climb to the top of a tree or the top of their class, lace up their boots for a hike or advocate for climate justice, or make their very first best friends. Backed by trusted adult volunteers, mentors, and millions of alums, Girl Scouts lead the way as they find their voices and make changes that affect the issues most important to them. They are the future leaders paving the way toward a brighter tomorrow. To learn more, visit www.girlscoutsww.org.
 

Girl Scouts of Western Washington values diversity, equity, and inclusion and we foster a welcoming, inclusive work environment. We are an equal opportunity employer, and we do not discriminate based on race, color, religion, age, national origin, gender, veteran status, sexual orientation (heterosexuality, homosexuality, bisexuality, and gender expression of identity), marital status, or the presence of any physical, sensory, or mental disability, or any other protected classification under applicable laws.  
 

*Girl Scouts of Western Washington uses the term girl inclusively to speak to everyone who identifies with the Girl Scout experience, which includes cisgender girls, gender-expansive youth, transgender youth, non-binary youth, gender nonconforming youth, genderqueer youth, and any girl-identifying human.

About the Position

The Area Manager – Olympics and Coast at Girl Scouts of Western Washington (GSWW) leads membership growth, volunteer support, and community engagement within the communities of Clallam, Jefferson, and Mason Counties. This role is responsible for recruiting and retaining girls and volunteers, building strong community partnerships, and serving as the primary support partner for volunteers through coaching, problem-solving, and connection to council tools and resources. The Area Manager works across teams to deliver responsive service, strengthen the volunteer experience, and help create inclusive, welcoming opportunities for girls and families.

This is a regular, full-time (40 hours per week), non-exempt hybrid role that requires residency in Washington State, preferably within the communities of focus that it serves. Ideal candidates would live in or near Shelton, Quilcene, Port Townsend, or Port Angeles.  Some work may be conducted remotely, but successful candidates must be willing and able to travel regularly and work from GSWW offices, community locations, and other worksites as needed or requested. While the full pay range is $31.85 to $35.83, this position will start at $31.85 per hour for purposes of internal pay equity.

Girl Scouts of Western Washington offers an excellent work environment, meaningful mission-driven work and a competitive benefits package that includes employer-paid options for medical, dental, life/AD&D for employees. Additionally, access is available for our 403(b) retirement plan, as well as voluntary benefits that include vision insurance and flexible spending accounts. Our generous paid leave plan includes three weeks of vacation to start, sick leave, paid holidays, paid time off for personal development and volunteerism, AND nearly two weeks of paid leave for our winter break. 

Requirements

Essential Duties and Responsibilities

• Develops and implements year-round strategies to recruit, retain, and engage girls and volunteers based on community needs, demographic data, and membership trends within assigned service areas.
• Leads local membership growth efforts that support sustainable participation, volunteer engagement, and long-term troop success.
• Builds and maintains relationships with schools, community organizations, businesses, and local leaders to expand awareness of Girl Scouts and increase community-based opportunities for girls.
• Travels regularly within assigned geographic area to support volunteers, recruitment efforts, and community engagement activities.
• Recruits, onboards, coaches, and supports volunteers to strengthen leadership capacity and geographic support structures.
• Serves as the primary point of contact for volunteers within assigned areas, providing guidance, clear communication, and timely connection to Council resources, tools, and services.
• Supports troop leaders through coaching, reinforcement of training, troop management guidance, and ongoing use of tools and processes such as the Volunteer Toolkit and troop finance practices.
• Provides responsive problem-solving, mediation, and conflict-resolution support, escalating concerns appropriately when needed.
• Delivers high-quality customer service by researching requests, using technology effectively, and providing reliable follow-up to volunteers, families, and community partners.
• Collaborates across departments to support council initiatives, volunteer development opportunities, and a consistent member and volunteer experience.
• Maintains accurate records and follows internal processes related to membership, volunteer onboarding, troop support, service delivery, and approved materials usage.
• Integrates diversity, equity, inclusion, and access into daily work to foster welcoming and inclusive environments for girls, volunteers, families, and communities.
• Maintains current knowledge of GSUSA resources, Council practices, and relevant professional development to support effective service delivery.

This is a general description of the essential responsibilities of the position and is not inclusive of all job duties; other associated duties may be assigned.

Knowledge, Skills, and Abilities

• Knowledge of and commitment to fostering a work environment that prioritizes diversity, equity, inclusion, racial justice, and belonging.
• Strong alignment with Girl Scouts of Western Washington’s mission and vision. 
• Strong relationship-building skills with the ability to develop trust and productive partnerships with volunteers, families, community members, and internal stakeholders
• Clear written, verbal, and interpersonal communication skills, including active listening, facilitation, and the ability to adapt messaging for different audiences
• Conflict resolution, de-escalation, and problem-solving skills with the ability to navigate sensitive situations thoughtfully and effectively
• Coaching and volunteer support skills that build confidence, strengthen leadership, and encourage continued engagement
• Strong organizational and time management skills with the ability to manage multiple priorities, deadlines, and ongoing service needs
• Collaboration and adaptability skills to work effectively across departments, volunteer networks, and changing priorities
• Customer service orientation with a focus on responsiveness, accuracy, empathy, and follow-through
• Ability to use technology and navigate systems such as Salesforce, Microsoft 365, engagement platforms such as Rallyhood, and other volunteer support tools effectively

Supervisory Responsibilities

This position does not supervise employees but may oversee volunteers on an occasional basis.

Required Education and Experience

• Three years of relevant experience.
• Experience working in a customer-focused environment and using conflict resolution and de-escalation techniques.
• Equivalent combination of related experience and education.

Preferred Education and Experience

• Experience supporting volunteers, membership programs, community engagement, outreach, or recruitment initiatives.
• Education in communications, psychology, education, or other relevant field.
• Additional training or certification in conflict management or mediation.

Other Qualifications

• Must reside within Washington State, with preference for residence within or near assigned geographic area.
• Access to reliable transportation and the ability to fulfill travel requirements across widespread regional geography as necessary.
• Availability to work occasional evenings and weekends in support of volunteer activities, events, trainings, and community engagement efforts.
• Satisfactory results from criminal background search.
• Willingness to maintain Girl Scout membership.
• Must be willing and able to come into a GSWW office or alternative worksite as needed or when requested.