Desktop support engineer

Key Responsibilities

• Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
• Provide Level 1 and Level 2 technical support to users.
• Troubleshoot Windows operating systems, Microsoft Office, and business applications.
• Manage user accounts, passwords, and permissions in Active Directory.
• Configure and support email clients such as Microsoft Outlook.
• Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN).
• Install software patches, updates, and antivirus solutions.
• Maintain IT asset inventory and documentation.
• Coordinate with vendors for hardware repairs and warranty support.
• Support meeting room equipment, video conferencing, and collaboration tools.
• Ensure compliance with IT security policies and procedures.

Requirements

IJP Criteria for Executive – Desktop Administration.

1. Eligibility (Tenure)

• Minimum 12 months in current role
• Must not be on probation

2. Performance Record

• Consistent performance rating (e.g., “Meets Expectations” or higher in the last appraisal)
• No active Performance Improvement Plan (PIP)

3. Attendance & Conduct

• Good attendance record
• No disciplinary actions in the last 6 months

4. Technical Skills Required

Candidates are expected to have:

• Operating Systems

• Strong knowledge of Windows OS (Windows 10/11)
• Basic knowledge of Linux/macOS  (optional but preferred)

• Troubleshooting Skills

• Hardware issues (laptops, desktops, peripherals)
• Software installation and configuration

• Networking Basics

• IP addressing, DNS, DHCP
• VPN and remote access support

• Tools

• Ticketing systems
• Remote desktop tools

• Active Directory

• User account management
• Password resets and group policy basics

 Soft Skills

• Good communication skills (spoken & written)
• Customer handling / end-user support experience
• Strong problem-solving mindset
• Ability to work in shifts

 Educational Qualification

• Diploma / Bachelor’s degree in IT, Computer Science, or related field

Certifications  (optional but preferred)

• CompTIA A+
• Microsoft certifications (e.g., MCSA or equivalent)

Shift Requirement

• Should be flexible to work in mid and night shifts

 Manager’s Approval

• Must inform the current reporting manager before applying

 Important Note

• To reduce mid-process withdrawals and encourage thoughtful applications, a 3-month cooling-off period will apply to employees who withdraw their IJP application.