Enterprise Customers Success & Sales Operations Manager North America

Tangible is a fast-growing, tech-driven platform providing liquidity solutions to LPs and GPs in the private-markets secondaries space. They are seeking a high-impact Manager to serve as the operational and strategic backbone of their commercial organization, focusing on revenue operations, enterprise customer success, marketing oversight, and regulatory responsibility.

Responsibilities:

• Manage sales workflows, own pipeline velocity, and ensure performance across the full LP and GP lifecycle
• Own and administer the CRM, maintaining pipeline discipline, data hygiene, and accurate stage tracking across all deals and contacts
• Establish and monitor advanced quantitative and qualitative KPIs, maintaining rigorous discipline around follow-ups and activity tracking
• Design and execute a multichannel GTM strategy, including target market segmentation, value proposition refinement, and pricing models
• Build and own the customer success framework and knowledge base for institutional clients, ensuring long-term retention and expansion
• Manage and cultivate strategic relationships with key institutional accounts as the primary point of commercial continuity post-sale
• Oversee marketing output and strategy, ensuring alignment between commercial priorities and brand and content execution
• Leverage analytics to measure marketing performance and continuously refine messaging and channel strategy
• Attend conferences, roadshows, and industry events regularly to build relationships and source opportunities
• Act as a visible and credible representative of Tangible in the private markets community
• Being FINRA registered is a plus with Series 82 or equivalent
• Lead the recruiting, onboarding, and ramp-up of SDRs and other commercial hires as the team scales, including role definition, compensation structures, and ramp targets
• Establish training and performance-management cadences to ensure new hires reach productivity quickly and contribute meaningfully to pipeline coverage

Requirements:

• Exposure to private equity is strongly preferred. You must understand the nuances of selling to family offices, pensions, endowments, and RIAs
• Direct, hands-on experience working with RIAs and independent wealth managers is strongly preferred (including understanding their operational structures, decision-making processes, and the compliance considerations that govern how they engage with alternative investment products)
• 3+ years of relevant experience, with a proven track record in the competitive US private markets landscape
• Demonstrated ability to design and implement automated workflows, CRM systems, and data-driven sales operations
• A self-starter who can transition from a CEO-level strategy conversation to building a lead-gen model in a single afternoon
• Must be authorized to work in the United States and Canada. This offer is contingent on satisfactory completion of background and reference checks